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Customer Service Representative
2 weeks ago
Job Description
- Respond promptly to customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Provide accurate information about our products or services, including pricing, availability, and features.
- Assist customers with order placement, processing returns or exchanges, and resolving billing issues.
- Handle customer complaints and escalate complex cases to the appropriate department for resolution.
- Maintain a thorough understanding of company policies, procedures, and products to effectively address customer needs.
- Keep detailed records of customer interactions and transactions
- Follow up with customers to ensure their inquiries or issues have been resolved to their satisfaction.
- Identify opportunities for upselling or cross-selling additional products or services to customers.
- Collaborate with other departments, such as sales, logistics, and technical support, to ensure seamless customer experiences.
Qualifications:
- Bachelor's degree in business administration, communication, or a related field preferred.
- Proven experience in customer service or a related role, with strong interpersonal and communication skills.
- Ability to empathize with customers and demonstrate patience, tact, and diplomacy in handling inquiries or complaints.
- Excellent problem-solving skills with the ability to think quickly and adapt to changing situations.
- Proficiency in Microsoft Office suite
- Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
- Knowledge of the Ikeja area and surrounding neighborhoods is a plus.
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