Community Manager

2 weeks ago

Lagos, Lagos, Nigeria Pulse NG Full time

Key Responsibilities

  • Develop and implement community management strategies that align with the brand vision and increase user engagement across platforms.
  • Oversee the management and growth of community platforms, ensuring a consistent and positive brand experience.
  • Cultivate a strong community presence that leads to an increase in brand loyalty and customer lifetime value.
  • Liaise with the D2C team to ensure community feedback is incorporated into product development and content strategies.
  • Monitor, measure, and report on community engagement and growth metrics, utilizing insights to steer future strategies.
  • Collaborate with cross-functional teams to integrate community initiatives into broader marketing campaigns and brand storytelling.
  • Facilitate a feedback loop between the community and the organization to ensure that user needs and preferences are understood and addressed.

Skills and Qualifications

  • Interested candidates should possess a Bachelor's Degree / HND in relevant fields with 3 - 5 years work experience.
  • Demonstrated experience in managing and growing online communities, with a particular focus on messaging platforms like WhatsApp.
  • Strong understanding of community engagement strategies and proven ability to build and maintain brand presence on digital platforms.
  • Experience in leveraging community insights to inform product and content decisions, with an emphasis on driving sales through community-building.
  • Excellent communication skills with the ability to engage with a variety of stakeholders, from community members to executive leadership.
  • Familiarity with analytics and reporting tools to track community health and derive actionable insights.
  • Creative and strategic thinking skills, with the ability to innovate community engagement tactics in a dynamic digital landscape.
  • Proven ability to work collaboratively with teams across the organization to align community management with overall business goals

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