Application Support Officer

1 week ago


Lagos, Lagos, Nigeria SterlingPro Business Applications Full time

Responsibilities

  • Possessing specialist knowledge of operating systems, devices, applications and software.
  • Providing technical support to teams within the organization, and to external clients when required.
  • Implementation support of software solutions at client site.
  • Assisting with systems integrations.
  • Identifying and resolving technical issues.
  • Delivering regular and customised training to teams within the business.
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
  • Maintaining and updating technical documents and procedures.
  • Managing coordination at a local and international level where required.
  • Preparing maintenance plans and upgrading schedules for the organization's systems.
  • Developing reports for teams across the business.

Job Qualifications and Criteria

  • Candidate must be a B.Sc. graduate of Computer Science / Information technology or any other related course.
  • Candidate must reside in Lagos; close proximity to Maryland is an advantage.
  • Candidate must not be older than 28 years as at last birthday.
  • Intimate knowledge of an organization's computing systems
  • Must have very good problem-solving skills.
  • Ability to explain complex ideas to those with limited IT and systems knowledge.
  • Exceptional verbal and written communication skills.
  • Listening ability and patience.
  • Extraordinary customer service and relationship management experience.
  • Critical thinking skills.


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