Consumer Engagement

2 weeks ago

Lagos, Lagos, Nigeria Wildreams Agency Full time

Job Summary

  • As a Consumer engagement/Client service you will serve as the primary relationship owner for an assigned group of toptier client accounts with responsibility for retention and growth.
  • Ensure clients derive maximum value from our services, prepare implementation plans and lead client onboarding and present content strategy and annual plan.

Key Responsibilities

  • Formulate market penetration strategies and manage the relationship for new and existing clients.
  • Proactively suggest innovative digital strategies to improve the quality of client campaigns.
  • Must be proactively involved in current client activities; able to identify opportunities to organically grow business with current accounts; and able to identify potential risks and take appropriate action to retain or renew business.
  • Ensure accountability is established during the project planning process.
  • Full responsibility for ensuring work is delivered to the highest standard, on time and to budget.
  • Achieve 100% realizations on all assigned accounts.
  • Ensure proper internal QA is done before any work is shared with the client for review.
  • Manage client relationships and provide clients with excellent service and support.
  • Manage client expectations, bringing issues/concerns to clients' attention before they become problems, offering potential solutions, and advising of potential delivery delays.
  • Provide campaign performance reporting and analysis to clients.
  • Communicate effectively with all team members and develop strong, trusting relationships with all internal partners.
  • Developing a marketing plan based on current trends and customer demographics to increase brand awareness
  • Participate in new business development efforts i.e. active involvement in creating pitch decks and presentations.

Critical Competencies

  • Minimum of 3 years experience as Consumer Engagement /Client service in an advertising agency
  • Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow.
  • Excellent planning, project and time management, and decisionmaking skills with the ability to selfmanage numerous projects simultaneously.
  • Creativity and experience bringing new programs and ideas to fruition
  • Strong interpersonal skills with a focus on teamwork and the ability to foster/maintain relationships across multiple businesses and organizations
  • Proficient in MS Office and CRM/project management software.
  • Customeroriented approach.
  • Excellent verbal and written communication abilities.

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