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Retail Sales Manager

4 months ago


Lagos Kano, Nigeria Sabi Full time

Job Summary

The Retail Sales Manager will manage the day-to-day retail sales operation of our business, drive and champion sales initiatives, ensuring smooth functioning, optimizing sales, and enhancing our overall customer experience. You will manage a team to ensure smooth acquisition and onboarding of retail partners on our platform.

What you will be doing

  • Drive and champion sales initiative.
  • Develop and nurture strong relationships with retail partners to understand their needs, challenges, and opportunities.
  • Supervise the Team leads/ Retailer Success Associates responsible for acquiring and onboarding retailers on our platform
  • Act as the primary point of contact for key retail accounts, ensuring satisfaction and fostering long-term partnerships.
  • Oversee the onboarding process for new retail partners, ensuring seamless integration into the platform.
  • Identify opportunities for process improvement in the retailer management function.
  • Set sales targets and develop strategies to achieve them.
  • Monitor sales performance and implement initiatives to boost sales.
  • Gather feedback from retail partners regarding platform usability, features, overall satisfaction, and make adjustment as needed.
  • Develop long term and collaborative business partnerships with key customers.
  • Identify and implement Market Access, demand and supply opportunities as required.
  • Collaborate with internal teams to implement improvements based on feedback.
  • Conduct performance reviews and provide feedback for improvement.
  • Manage relationships with vendors and suppliers.
  • Prioritize key risks & opportunities per account.
  • Report on daily activities within set timelines, customer base and categorization, input regularly on objections and customer behavior to central functions.

Special Skills and Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 5 years of experience in retail management, account management, or a related role in an E-commerce or FMCG distribution company.
  • Extensive experience with retail sales driven by field officers.
  • Proficient in data analysis and reporting tools.
  • Strong team-working and project management skills – able to work collaboratively with colleagues and stakeholders.
  • Strong influencing skills: the ability to align cross functional teams both internally and within accounts, and the ability to influence without direct authority i.e. outside of a line management responsibility.
  • Customer-focused mindset with a passion for building and maintaining positive relationships.
  • Strong communication and interpersonal skills.

Candidate Specification

  • Motivated by the mission of Sabi
  • Pragmatic with quantitative and analytical ability and attention to detail
  • Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
  • High level of integrity and dependability with a strong sense of urgency.
  • A focus on execution. Willing and able to get hands dirty.
  • Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself.