Relationship Manager, Retail Banking
4 weeks ago
DUTIES & RESPONSIBILITIES
- Supervise activities of retail marketing staff to ensure timely and efficient service delivery to customers.
- Promote the sales and service culture through coaching, guidance and staff motivation
- Ensure achievement of monthly and annual targets
- Approve expenditure for the branch marketing team within limits
- Ensure branch operating cost is within approved budget
- Ensure zero tolerance for inactive/dormant accounts
- Manage all staff in the team to achieve increased value creation, volume of business and enhanced profitability for the bank
- Ensure effective risk asset appraisal, disbursement and monitoring
- Provide timely and accurate reports in prescribed formats and intervals
- Ensure excellent working relationship with the branch operations staff
- Perform all other duties as assigned by the Group Head.
JOB REQUIREMENTS
Education
- Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
- Higher Degrees MBA/Professional Certificate will be an added advantage
Experience
- Minimum of 5 years relevant experience and at least 2 years in management position with responsibility in Retail & marketing units, relationship management, product management and Marketing and retail sales.
Knowledge
- Financial advisory
- Good Knowledge of the business environment
- Credit/Risk Management
- Banking structure, policies, and procedures
- Banking Operations, Products & Services
- Customer Service
- Marketing/ Sales
- Business/ Product Development
- Budget Planning & Control
- Financial Analysis Business/ Operational Strategy
- Strategic Business Planning
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