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Service Fulfillment Engineer

4 months ago

Port Harcourt, Rivers State, Nigeria IpNX Nigeria Limited Full time

Job Description

  • The Service Fulfillment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
  • Will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
  • He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution. Your Key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.

Duties and Responsibilities

  • Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX
  • Network as well as for enterprise customers as per agreed set standards and SLAs.
  • Safeguard performance, capacity, availability >99.9% and quality of the ipNX network by monitoring emerging
  • incidents and initiating preventive actions.
  • Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.

Requirements

  • B.Sc in Computer Science / Computer Engineering / IT Related Disciplines 2.1 Upper Credit Minimum
  • At least 2 years experience within the telecoms space as a Network Communications Engineer
  • Understanding of Communications Networks. Cisco network certification is required
  • Practical Experience with Network Connectivity Devices Routers & Switches
  • A good grasp of Wireline & Wireless Installations Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance
  • High degree of Microsoft Office Suite competence Bonus: Visio, MSProject.