Cloud Support Officer
Found in: beBee jobs NG - 7 days ago
ABOUT THE COMPANY
MainOne is a broadband infrastructure company providing innovative telecoms services and network solutions across West Africa. Since its launch in 2010, MainOne has developed a reputation for providing highly reliable services to major telecom operators, ISPs, government agencies, small to large enterprises, and educational institutions in West Africa. MainOne also owns a data centre subsidiary, MDXi which builds and operates Tier III data centres across West Africa.
JOB SUMMARY
Qualifications, Skills & CompetenciesBachelor's Degree in Computer Sciences, Information Management or related engineering field is preferredMinimum years of Experience: 2Experience with Microsoft public, hybrid and private cloudTechnical Expertise in cloud service delivery models including infrastructure as a service, platform as a service and software-as-a-service; automation; hypervisors; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling.Experience working with Windows/Linux operating systemsMinimum of 2 years' experience working with Microsoft system centre 2012 or later versionsMinimum of 2 years' experience in a virtualization & cloud environment.Strong Cloud experience skills (AWS or Azure)Powershell scripting experience will be an added advantageNetworking experience will be an added advantage.Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.Excellent customer engagement skillsExcellent oral and written communication skillsAbility to follow through project phases or life cycle, following Project implementation guidelines to achieve effectiveness in project deliveryGood understanding of networking in a cloud-based environmentProblem solving skillsPrioritizing skillsTroubleshooting skillsDemands of the Job:Ability to take ownershipHigh level of initiative and creativity in discharging assigned tasks.Ability to work under pressureAbility and willingness to work long hours and meet tight deadlines when required.
RESPONSIBILITIES
The Cloud Support Officer will be responsible for providing first level support to MainOne Cloud & Managed services customers in line with customer SLA requirement. Other responsibilities include:Respond to operational requests with Work Breakdown Schedules (WBS) or implementation planWork with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers.Troubleshoot (Microsoft Private cloud with Windows Azure pack and Azure Stack), cloud (AWS, Azure) and hybrid solutions.Provide timely support to internal and external customersPrepare documentations and reports as requiredProvide support to Customers on escalationsOpen support ticket, update and close them accuratelyIdentify, recommend, and implement potential improvements to service efficiency.Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.Identify, recommend and implement potential improvements to service efficiency.Ensure quality, up-to-date documentation exists for all service arrangementsWork with the Cloud Implementation, and Cloud Solutions teams to deliver customer projects.
REQUIRED SKILLS
Project management, Cloud architectures and services, Database query languages (SQL, others), IT support
REQUIRED EDUCATION
Bachelor's degree
-
IT Infrastructure Support Resources
Found in: beBee jobs NG - 2 weeks ago
Lagos, Lagos, Nigeria Coniah Systems Support Limited Full timeResponsibilities:Administers, implements, and provides technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges. Administers and implements automated data processing systems and computer application programs.Requirements:Preferred candidate should...
-
Cloud Platform Engineer
Found in: beBee jobs NG - 2 weeks ago
Lagos, Lagos, Nigeria Fosad Consulting Limited Full timeABOUT THE COMPANYFosad Consulting is a professional services firm established to provide quality consulting services to desiring clients, whose primary objective is to focus their management and technical resources on their core competence.JOB SUMMARYRequirementsEducation:Bachelor's Degree in Engineering or Computer Science.Required skills:3-5 years in the...
-
Product Support Manager
Found in: beBee jobs NG - 3 days ago
Lagos, Lagos, Nigeria Red Cloud Technologies Full timeABOUT THE COMPANYOpen Commerce connecting brands,distributors and retailers globallyAccelerate sales growth and market reach with RedCloud's easy-to-access open commerce digital marketplace.We're bringing an end to commission charges, high transaction fees and poor customer service.Connecting brands, distributors and retailers globally. RedCloud is...
-
Product Manager: SME Cloud
Found in: beBee jobs NG - 2 weeks ago
Lagos, Lagos, Nigeria MTN Nigeria Full timeMissionTo lead the identification of the SME segment's cloud requirements and the development of relevant cloud value propositions that address them.The role will require someone who can, in collaboration with internal stakeholders and external partners, develop cloud solutions from concept to commercial launch and thereafter manage them through the Product...
-
IT Support Officer
Found in: beBee jobs NG - 1 week ago
Lagos, Lagos, Nigeria De Tastee Fried Chicken Limited Full timeABOUT THE COMPANYDe Tastee Group is a leading quick service restaurant, Outdoor Caterers, Event Hall Managers and Home delivery hospitality outfit. Our sumptuous meals are produced under a very stringent hygienic environment with our branches located strategically with beautiful ambience for family and friends.Our event halls comes with ultra modern and...
-
Recruitment Support Officer
Found in: beBee jobs NG - 4 days ago
Lagos, Lagos, Nigeria Estrada International Staffing Solutions Full timeABOUT THE COMPANYEstrada International Staffing Solutions is a strategic boutique specialist recruitment consulting firm, serving clients with expertise recruitment services across all sectors ranging from Banking, Insurance, Oil and Gas, Telecommunications, FMCGs and Construction, with the aim of satisfying their recruitment needs.JOB SUMMARYA recent...
-
KYC Support Officer
Found in: beBee jobs NG - 2 weeks ago
Lagos, Lagos, Nigeria Moniepoint Inc. Formerly TeamApt Inc. Full timeJob PurposeAs a KYC Support Officer you will be working with the leadership of the organization to ensure the company merchants are compliant with regulatory KYC requirements and protect the company from being involved with individuals or entities associated with financial crime.ResponsibilitiesReview and risk assessment of new client relationshipsPerforming...
-
IT Support Officer
Found in: beBee jobs NG - 7 days ago
Lagos, Lagos, Nigeria Invent Alliance Limited Full timeABOUT THE COMPANYInvent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles.JOB SUMMARYRequirements Bachelor's Degree in Computer Science, Information Technology,...
-
IT Support Officer
Found in: beBee jobs NG - 2 weeks ago
Lagos, Lagos, Nigeria Dover Engineering Limited Full timeAs an IT Support Specialist, you will be responsible for providing technical assistance and support to internal users, troubleshooting hardware and software issues, and maintaining the overall functionality of our IT systems.You will play a critical role in ensuring that our employees have access to the technology they need to perform their jobs...
-
Customer Support Officer
Found in: beBee jobs NG - 2 weeks ago
Lagos, Lagos, Nigeria CRITTERS VETERINARY CENTRE Full timeResponsibilities:Respond to customer inquiries in a prompt and courteous manner.Provide relevant benefits and features of products and services offered.Documenting accurately all customer information on organization software.Process orders efficiently and accurately.Providing timely and consistent feedback to customers.Soliciting and resolving customer...
-
IT Support Officer
Found in: beBee jobs NG - 7 days ago
Lagos, Lagos, Nigeria Estrada International Staffing Solutions Full timeABOUT THE COMPANYEstrada International Staffing Solutions is a strategic boutique specialist recruitment consulting firm, serving clients with expertise recruitment services across all sectors ranging from Banking, Insurance, Oil and Gas, Telecommunications, FMCGs and Construction, with the aim of satisfying their recruitment needs.JOB SUMMARYJob...
-
IT Support Officer
Found in: beBee jobs NG - 7 days ago
Lagos, Lagos, Nigeria Compovine Technologies Limited Full timeABOUT THE COMPANYTo be the most preferred Information Technology Company and Solution Provider of choice in Africa.To be the bridge that links human Technological needs to the solution.To make available Devices through which humans can access informationIn Summary, to consistently deliver world-class Information Technology Devices and Solutions across...
-
Systems Engineer
Found in: beBee jobs NG - 7 days ago
Lagos, Lagos, Nigeria HR Aid Full timeAn IT Company with a clear focus in technology enabled solutions and professional services is recruiting for a Systems Engineer in Abuja Responsibilities Providing project and systems support for users with varying levels of IT knowledge and competence, over the phone, via remote access and in person.Contribute to team discussions to help shape and further...
-
Business Support Officer
Found in: beBee jobs NG - 2 weeks ago
Lagos, Lagos, Nigeria Maplewood Resources Ltd Full timeResponsibilities:Ensure that engagement with customers and clients arepositive and complete daily scheduled tasks.Provide a range of administrative and support services tofacilitate business operations and service delivery.Source new clients, and attend bid presentations andpotential new client meetings.Support, develop and implement the marketing and...
-
Senior Accountant
Found in: beBee jobs NG - 1 week ago
Lagos, Lagos, Nigeria Kasai&Company; Nigeria Full timeResponsibilities:Handling the questions from clientsBookkeepingFiling of PAYE, NHIS, NHF, WHT, VAT, and othersClosing accounts support and Declaration ofCorporate Income TaxVerifying the interpretation of the Income Tax Actand practical guidelinesConsulting and Advisory supportCollecting receipts or uploading receipts to CloudstorageSales and...
-
Claims Support Officer
Found in: beBee jobs NG - 1 week ago
Lagos, Lagos, Nigeria DONQUESTER CONSULTING Full timeResponsibilities:Receiving and reviewing claimsEnsuring timely resolution of claimsLiaise with partnering service centersProvide customer services to claimantsProviding detailed and timely reports on claims raised and treated Requirements:Minimum of OND in Business, Marketing or Management.Minimum of 2 years working in the Banking orLending...
-
Branch Manager
Found in: beBee jobs NG - 1 week ago
Lagos, Lagos, Nigeria Leanx Support Full timeResponsibilities:Manage and oversee all aspects of the branch's operations, including sales, leasing, property management, and customer serviceDevelop and implement strategic plans to achieve branch goals and objectives.Lead and motivate a team of sales agents, property managers, and administrative staff to ensure high performance and productivity.Establish...
-
IT Support Team Lead
Found in: beBee jobs NG - 1 week ago
Lagos, Lagos, Nigeria Eat 'N' Go Limited Full timeABOUT THE COMPANYEat'N'Go brings great taste to Africa. A restaurant group dedicated to bringing the best F&B brands and concepts to Africa, Eat'N'Go feeds your needs..JOB SUMMARYQualifications Bachelor's Degree in Information Technology, Computer Science, or a related field. Proven experience in IT support roles (5 years +) with a strong technical...
-
IT Support Officer
Found in: beBee jobs NG - 1 week ago
Lagos, Lagos, Nigeria James Hope University Full timeABOUT THE COMPANYJames Hope University is a private postgraduate university located in the tranquil Twin Lakes Estate, Lekki, Lagos State. James Hope University is designed to endow students with critical analysis and creativity, and foster advancements in every sphere of human endeavor.JOB SUMMARYQualificationsCandidates should possess a Bachelor's degree...
-
Procurement Manager
Found in: beBee jobs NG - 1 week ago
Lagos, Lagos, Nigeria County Support Consulting Full timeRequirementsB.Sc Degree in Supply Chain Management, Logistics or Business AdministrationProven working experience as a Procurement Manager, Procurement Officer or Head of ProcurementKnowledge of sourcing and procurement techniques as well as a dexterity in "reading" the marketTalent in negotiations and networkingGood knowledge of supplier or third party...