Packet Core Support Engineer

4 weeks ago


Lagos, Lagos, Nigeria Ericsson Nigeria Full time

ABOUT THE COMPANY

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

JOB SUMMARY

We are now looking for a Packet Core Support Engineer in Nigeria that will provide technical service and support to our customers.In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.You will configure and integrate different nodes and solutions in new and live customer networks.You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge.You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.The role more than often requires you to take on big responsibility and it is important that you can work independently.What you will doCustomer Issue handling for fault isolation and timely resolutionHandling of dedicated support including Emergency/critical situations Drive and conclude the Root Cause analysis Working with Customer operations team during potential activities including update/upgrade and new deploymentsAssisting Service Delivery Manager during Operational governance meetingsKnowledge transfer, documentation and information sharing

RESPONSIBILITIES

You will bring:Minimum of Bachelor's Degree in Engineering or equivalentDomain experience: (Packet core) at least 7-8 years. Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)Very good understanding of Cloud technology and infrastructure KnowledgeGood Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)Excellent IP backgroundMPBN KnowledgeVery good knowledge of LinuxNegotiation & argumentation skillsPlanning & organizing skillsDelivering results & meeting customer expectationsPresentation & communication skillWorking with peopleAdditional RequirementsExcellent social and interpersonal skillsResponsive and result oriented.You will be perseverant, as well as open minded, with a passion to win.

REQUIRED SKILLS

Web Analytics, Negotiation, Programming, Communication, Problem solving, Engineering

REQUIRED EDUCATION

Bachelor's degree



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