Support Engineer
1 month ago
ABOUT THE COMPANY
ALFRED & VICTORIA ASSOCIATES has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession. AVA delivers optimal value & Return of Investment (ROI) through Empowerment and continuous Improvement by creating a niche in the development of Human Resources in various sectors of the economy.
With the dynamic revolution of job descriptions & retention in the workplace which is one the challenges in today's competitive market, no wonder millions of Nigerians have evolved with this career advancement & development.
JOB SUMMARY
QualificationsAcademic / Education: Preferred B.Sc / HND in Computer Science.Certifications: CCNA is preferred. MCP is preferred.Experience: 1- 4 years' work experience. A previous experience in support or IT department.Technical Skills: Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss. Basic routing & switching knowledge. Basic RF knowledge. Ability to resolve problems remotely.Key Skills & Competencies: Interpersonal relationship. Maintain a good communication and interaction with customers and colleagues. Self-learner. Communications skills, both verbal and written.Language
RESPONSIBILITIES
Job Description Provide technical support service via phone, email, and other channels as required to clients. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper follow up and closure of all pending tickets. Interact with customers to provide and process information in response to complaints and inquiries. Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship.Personal Duties Report to the Head of Department. Respond to client complains in a proper and professional manner. Should maintain a high level of personal responsibility. Abide and apply the rules and regulations of the department and the company as a whole. Responsible for achieving any assignment given by the Manager. Keeping up to date with departmental and company notification via Emails, notice board and other mediums.
REQUIRED SKILLS
Conflict and complaint resolution, Customer service, Basic computer maintenance, Customer support, CRM systems, Troubleshooting
REQUIRED EDUCATION
Bachelor's degree
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