Product Support Manager

3 weeks ago


Lagos, Lagos, Nigeria RedCloud Technology Full time

ABOUT THE COMPANY

Our vision is to reinvent the way in which financial services and products are delivered. The company's goal is to pioneer the way in which more than 100 million businesses around the world access any financial product easily and securely, to help them succeed in the fourth industrial revolution.

JOB SUMMARY

What We're Looking For Proven experience in a Product Support Management role within a fast-paced tech or e-Commerce environment. Excellent leadership abilities and a track record of managing high-performing teams. Strong technical background, with the ability to understand and troubleshoot complex issues. Exceptional communication and interpersonal skills, capable of engaging effectively with both technical and non-technical stakeholders. Customer-focused mindset, with a passion for delivering outstanding service and support. Experience with data analysis and feedback gathering tools to inform product improvement strategies.

RESPONSIBILITIES

The Role The Product Support Manager will play a pivotal role in ensuring our platform operates seamlessly and effectively meets the needs of our users. This position involves a blend of technical acumen, customer service expertise, and leadership skills to manage and enhance our product support operations. By joining our team, you'll be contributing directly to our mission of transforming commerce in emerging markets.Main DutiesUser Support Excellence: Lead a team dedicated to providing outstanding support to users of the RedCloud platform, ensuring swift and effective resolution of issues.Product Improvement Insights: Gather and analyze user feedback to drive continuous improvement of the platform, collaborating with the product development team to enhance user experience. Team Development: Manage and develop the Product Support team, setting objectives, conducting performance appraisals, and fostering a culture of excellence.Stakeholder Engagement: Work closely with other departments to ensure product support strategies align with overall business objectives and user needs.Quality Assurance: Oversee the development and implementation of quality assurance protocols to maintain high standards of product support.

REQUIRED SKILLS

Technical support, Product management, Product development, Team leadership

REQUIRED EDUCATION

Bachelor's degree



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