Customer Success Associate

4 days ago


Lagos, Lagos, Nigeria PiggyTech Global Limited PiggyVest" Full time

Job Summary

  • As a Customer Success Associate, you will be part of the team responsible for creating a positive customer experience.

Job Details

Your primary responsibilities will include, but not be limited to:

Responsibilities:

  • Customer Engagement: Respond promptly to customer inquiries and complaints via phone, email, or social media, ensuring exceptional service in every interaction.
  • Service and Sales Support: Assist customers with product-related issues, ensuring you cross-sell and upsell when necessary.
  • Product Knowledge: Understand the company's brand, products, and goals to provide accurate information and advice.
  • Proactive Service: Monitor user engagement to proactively anticipate potential issues and proffer solutions.
  • Feedback: Collate customer feedback and communicate this with the insights to the appropriate team for product enhancement.

Requirements

  • Bachelor's degree in Business, Finance, Marketing, or a related field.
  • 1-3 years of experience in customer success, account management, or a client-facing role, preferably within the fintech or banking industry.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple client accounts and priorities simultaneously.
  • Proficiency in using CRM software e.g., Salesforce, HubSpot and other customer support tools.
  • A customer-centric mindset with a passion for delivering exceptional service.

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