Operations Manager

2 months ago


Lagos, Lagos, Nigeria Memose International Limited Full time

Objectives of this Role

  • Maintain constant communication with customers, staff, and vendors to ensure proper operations of the company
  • Develop, implement, and maintain quality assurance protocols
  • Increase the efficiency of existing processes and procedures to enhance the company's internal capacity
  • Ensure that operational activities remain on time and within budget
  • Oversee the workshop and stores to ensure seamless operations.

Responsibilities

  • Lead, motivate, and support a large team within a time-sensitive and demanding environment
  • Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
  • Partner with cross-functional teams to improve proprietary tools and systems
  • Work closely with otherdepartments to ensure that all business objectives and goals are achieved
  • Oversee materials and inventory
  • Conduct budget reviews and report cost plans to upper management.

Required Skills and Qualifications

  • Six or more years of proven success in an operations management role
  • In-depth knoweledge of auto parts and driving skills
  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
  • Proficiency in conflict management and business negotiation processes
  • Knowledge of business productivity software and an aptitude for learning new applications.

Preferred Skills and Qualifications:

  • Bachelor's Degree or equivalent in Operations Management, Business Administration, or related fields
  • Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll
  • Strong IT skills
  • Ability to communicate in more than one language including Igbo.

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