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Site IT Support Officer- BAGCO

3 months ago

Lagos, Lagos, Nigeria Flour Mills of Nigeria Plc Full time

THE JOB

  • Monitor & support network databases and systems, updating system hardware and software and troubleshooting for system errors.
  • Timely resolution of IT incidents and minimize end-user and prevention of IT services downtime.
  • Manage the configuration and installation of approved software & hardware on all company-supplied computers.
  • Proactively manage the running of telephone network services.
  • Specify and ensure the purchase of all computer equipment.
  • Serve as IT liaison with internal departments & external vendors to understand their needs and ensure escalated internet & connectivity issues are resolved in a timely manner.
  • Track and maintain computer equipment inventories.
  • Diagnose, troubleshoot, and resolve computer hardware and software issues.
  • Ensure compliance with QMS and FSMS requirements in assigned work.

THE PERSON MUST

  • Have excellent customer service, strong interpersonal and effective communication skills.
  • Able to collaborate and engage with cross functional business stakeholders.
  • Possess analytical and problem-solving abilities.
  • Possess the ability to organize resources and establish priorities.
  • Be able to work independently and collaboratively with a team.
  • Have a keen eye for details.

QUALIFICATION

  • 1st degree BSC/HND in Computer Science or related course.
  • IT Information Library ITIL & Microsoft certification.
  • Security & network certification are added advantage.

EXPERIENCE

  • 3 years experience in similar capacity.
  • Knowledge of current trends and developments in information technology.