Housekeeping Supervisor

1 week ago

Lagos, Lagos, Nigeria Alan & Grant Full time

Job Summary

  • This role will lead our team of room attendants and ensure we provide excellent customer service.
  • Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members, and checking private and public areas for tidiness.
  • To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities.

Key Responsibilities :

  • Train housekeepers on cleaning and maintenance tasks.
  • Oversee staff on a daily basis.
  • Check rooms and common areas, including stairways and lounge areas, for cleanliness.
  • Schedule shifts and arrange for replacements in cases of absence.
  • Establish and educate staff on cleanliness, tidiness, and hygiene standards.
  • Motivate team members and resolve any issues that occur on the job.
  • Respond to customer complaints and special requests.
  • Monitor and replenish cleaning products stock, including floor cleaner, bleach, and rubber gloves, etc.
  • Participate in large cleaning projects as required
  • Ensure compliance with safety and sanitation policies in all areas.
  • Developing staff schedules.
  • Suggest best cleaning supplies and equipment.
  • Working with hotel guests who have specific housekeeping needs.
  • Coordinating housekeeping needs with other hotel department managers.
  • Performing cleaning tasks when staff don't show up for work or the team is shorthanded
  • Develop SOP's to address identified challenges in your unit.
  • Ensuring SOPs are followed religiously
  • Maintain the best hygiene standard practices in the hotel.
  • Manage laundry requirements and maintain agreed standards.
  • Contribute towards the smooth running of the hotel operations.
  • Manage customers' housekeeping expectations and deal with and resolve all queries.
  • Quality management of hotel housekeeping.
  • Allocate workloads to team members.
  • Carry out periodic room & facility checks to ensure proper hygiene procedures are followed always.

Requirements

  • Work experience as a housekeeping supervisor or similar role.
  • Hands-on experience with cleaning and maintenance tasks for large organizations.
  • Ability to use industrial cleaning equipment and products.
  • Excellent organizational and team management skills.
  • Stamina to handle the physical demands of the job.
  • Flexibility to work various shifts, including evenings and weekends where necessary.
  • SSCE or equivalent

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