Hotel General Supervisor

4 weeks ago

Lagos, Lagos, Nigeria Robert Johnson Nigeria Full time

Job Opportunity

  • We seek an experienced and dedicated individual to join our team as a Hotel General Supervisor. This pivotal role involves overseeing daily operations to ensure the smooth and efficient running of the hotel.
  • The Ideal candidate must possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experience.

Responsibilities

  • Oversee the daytoday operations of the hotel, including front desk, housekeeping, maintenance, and food & beverages departments with minimal supervision
  • Supervise and motivate staff to maintain high productivity, professionalism, and guest satisfaction.
  • Train and develop team members to uphold quality standards and provide excellent customer service.
  • Monitor inventory levels and ensure adequate supplies are available to meet guest needs.
  • Conduct regular inspections of guest rooms, public areas and facilities to ensure cleanliness, safety and compliance with company standards.
  • Handle guest inquiries, requests and complaints in a prompt and courteous manner, striving to resolve issues to the guest satisfaction.
  • Collaborate with department heads to implement operational policies, procedures and best practices to optimize efficiency and guest satisfaction.
  • Manage budgets, control costs and maximize revenue opportunities while achieving financial targets.
  • Maintain accurate records of expenses, revenue and inventory levels and prepare reports for management as required.
  • Ensure compliance with health, safety and security regulations and implement emergency procedures as needed.
  • Foster a positive work environment by promoting teamwork, open communication, and employee recognition.
  • Informed about industry trends, competitor activities, and market conditions to identify opportunities for improvement and innovation.
  • Participate in regular meetings with senior management to discuss operational performance, challenges, and strategic initiatives.
  • Act as a liaison between hotel management, staff, and guests to facilitate smooth communication and problem resolution.

Qualifications

  • Bachelor's Degree/HND in Hospitality Management, Business Administration or related field preferred.
  • Strong leadership skills with the ability to inspire and motivate a diverse team.
  • Excellent communication and interpersonal abilities, with a focus on guest satisfaction.
  • Solid organizational and time management skills with the ability to prioritize tasks effectively.
  • Knowledge of Hotel Management software and reservation systems
  • Understanding of budgeting, financial analysis, and revenue management principles.
  • Ability to remain calm and composed under pressure and make sound decisions in challenging situations.
  • Flexibility to work irregular hours, including nights, weekends, and holidays as needed.
  • A minimum of 5 years in a similar position is required

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