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Senior Operations Specialist
4 weeks ago
JOB SUMMARY
- About You: You have at least 3 years of experience in Operations, Analytics, Finance, or a similar role; Experience in team and project management is a plus; You possess strong collaboration and excellent communication skills in English (both verbal and written); Highly analytical with a data-driven mindset and proficient in Excel; A hustler who doesn't give up easily and thrives on overcoming daily obstacles; Passionate about new technologies and the ride-hailing industry; Customer-oriented and dedicated to enhancing the value proposition for drivers to drive supply growth.
RESPONSIBILITIES
- As a Senior Operations Specialist, you will oversee key metrics in city operations, focusing on maintaining and enhancing quality, performance, and compliance. Your role will directly impact business growth by achieving milestones and key metrics.
- Main Tasks and Duties:
- Create and optimize processes with a focus on efficiency.
- Analyze data to monitor supply performance, quality, and city operations metrics for robust supply coverage and utilization.
- Collaborate with local and HQ teams to streamline processes and propose enhancements.
- Manage supply in Nigeria by taking autonomous initiatives in driver acquisition, conversion, and activation stages.
- Devise and implement strategies to boost operational efficiency and address challenges.
REQUIRED SKILLS
- Business Performance Monitoring
- Business Development
- Business Strategy
- Business Intelligence
REQUIRED EDUCATION
- Bachelor's degree
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