Senior Operations Specialist

4 weeks ago

Lagos, Lagos, Nigeria Bolt Full time

About The Role

  • As a Senior Operations Specialist, you will be responsible for day-to-day management of key metrics within city operations, focusing on maintaining and improving quality, performance, and compliance.
  • You will be working closely with the Operations Manager and Country Manager where your work will have a direct impact on the business growth through achieving milestones and key metrics.

Main tasks and responsibilities:

  • Creating and optimising processes – efficiency is our priority; you will help us find the most efficient way to run operations
  • Analysing data – you will monitor our supply performance, quality and city operations metrics to ensure solid supply coverage and utilisation.
  • Collaborating with local operations and other local/HQ teams to streamline relevant processes and suggest improvements.
  • Hands-on supply management in Nigeria - working autonomously and taking initiatives through the stages of driver acquisition, conversion and activation.
  • Develop and execute strategies/initiatives to increase our operational efficiency and solve relevant operational challenges.

About you:

  • You have 3+ years experience in Operations, Analytics, Finance or a similar role
  • Experience in team management and project management will be an added advantage
  • You are a strong collaborator with excellent communication skills both verbal and written in English
  • You are highly analytical and have a data-driven mindset with excellent Excel skills
  • You are a hustler, not stopping after several obstacles a day
  • You are passionate about new technologies and ride-hailing
  • You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth

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