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Mission

• The Chief Commercial Officer CCO will be responsible for driving the commercial strategy and ensuring the overall revenue growth of the bank.
• The CCO will work closely with the senior leaders to create and execute strategies that enhance market share, drive profitability, and ensure customer satisfaction.
• This role requires a strong background in sales and marketing, coupled with strategic thinking and leadership skills to steer the bank's commercial activities toward sustainable growth.

Description

• Develop and implement the overall commercial strategy, focusing on market penetration, revenue growth, and competitive positioning within the fintech sector.
• Identify new market opportunities and define go-to-market strategies for innovative fintech products and services.
• Lead and oversee the sales team, setting targets, driving performance, and ensuring the achievement of revenue goals.
• Develop and nurture key client relationships to expand the company's customer base and increase market share.
• Collaborate with the marketing team to create and execute integrated marketing campaigns that build brand awareness and drive demand for fintech products.
• Align marketing strategies with business objectives to ensure a consistent and compelling brand message.
• Identify and establish strategic partnerships and alliances to enhance product offerings, expand market reach, and drive innovation.
• Negotiate and manage key partnerships to maximize mutual benefits and long-term success.
• Deliver business value through partnerships with MoMoPSB's ecosystem partners and customers to enhance MoMoPSB's corporate brand.
• Put in place an effective mechanism to deal with value chain management issues dealers, agents, operators, microfinance institutions, partner bank liaison and relationship management and an excellent customer complaint handling system.
• Oversee the commercial budget, ensuring efficient allocation of resources and maximizing return on investment ROI.
• Drive an increase in shareholder return by ensuring that sales and marketing processes are aligned with achieving all elements on the business score card. I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions.
• Regularly monitor and review the resources of the department, ensuring they are allocated and utilized in a cost-effective and financially disciplined manner and in line with budget provisions.
• Assess resource requirements for the department and develop budget for Mobile Money function and actively monitor the approved budget, ensuring it is used in accordance with MOMOPSB expenditure regulations.
• Provide strategic direction and oversight on forecasts and business cases related to products and services planned for market introduction.
• Provide support for initiatives that will ensure cost savings and reductions to drive EBITDA growth for the organization. OPEX/COS savings.
• Ensure all commercial activities comply with relevant regulations and industry standards.
• Identify and mitigate commercial risks, ensuring the company's long-term sustainability and success.
• Lead, mentor, and develop the commercial team, fostering a culture of high performance, collaboration, and innovation.
• Drive talent acquisition and retention strategies to build a world-class commercial organization.
• Utilize data analytics to inform commercial decisions, optimize strategies, and identify new opportunities for growth.
• Track key performance indicators KPIs and leverage insights to adjust strategies in real-time.

Requirements
Education:

• Minimum of a bachelor's degree in business administration, economics, marketing, or any related field.
• A master's in business administration, an advanced degree, or certification will be an added advantage.

Experience:
At least 12 years of work experience, which includes:

• Senior management track record of 5 years or more
• Strong track record of success in a senior sales leadership role
• Experience in fintech, banking, or financial services is preferred.
• Knowledge of fintech, payments, e-payments, banking, and the micro-finance ecosystem.