Marketing Executive Internal Communications

5 days ago


Lagos, Lagos, Nigeria First Bank Full time

DUTIES & RESPONSIBILITIES

  • Creation of Internal Staff Engagement activities and assisting in the management of a 3600 completion of the activities.
  • Monitoring of the process flow of information dissemination among staff and customers.
  • Create alternatives to reach employees to ensure effective communication of stakeholders' initiatives across the FirstBank Group.
  • Assist in the development of Internal communications strategy.
  • Manage and update content on SharePoint working closely with IT.
  • Developing strategic content for effective communications internally and externally.
  • Manage the Brand Champions and leverage them for brand quality assurance and knowledge sharing.
  • Manage the web champions, schedule training to improve skill set on the portal and ensure effective use of portal pages.
  • Management of the FirstBank intranet - MyFirstPortal and other Internal Communications tools.
  • Supporting all M&CC and strategic units within the Bank on crafting and developing messages to ensure effective communication and compliance.
  • Create and implement communication plans for campaigns for events, products, services and initiatives.
  • Create and advise on designs used for campaigns that inform and educate staff and customers Bank wide
  • Provide support in the creation of Internal Staff Engagement activities.
  • Coordinate roadshows for project briefs for internal stakeholders.
  • Management of Internal and External Communications within the Bank.
  • Assist in the management of a 360-degree completion of the activities for the Bank and subsidiaries.
  • Provide support in staff corporate responsibility and sustainability activations.
  • Evaluate the Bank's internal communications initiatives to ascertain effectiveness.
  • Provide support for the merchandise and warehousing team as well as other marketing communications activities.
  • Responsible for building a robust directory to ensure adequate information dissemination and feedback management.
  • Continuous liaison with FirstContact CXO to track feedback from customers to the Bank to inform messaging decisions.
  • Comply with the principles and policies in the Information Security handbook.
  • Maintain security of all information entrusted to the staff.

JOB REQUIREMENTS

Education

  • A bachelor's degree in social sciences/public Relations/Mass Communications

Experience

  • Minimum 5 years experience in customer facing responsibilities in the financial sector or FMCG industry.
  • Proficiency in Word, Excel and PowerPoint applications.
  • Digital and Human Capital skills – added advantage.


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