Head, Technical Operations

2 days ago

Lagos, Lagos, Nigeria IpNX Nigeria Limited Full time

Job Summary:

We are seeking a procurement officer to join our team. The Head, Technical will work with the DCEO to articulate and execute long-term technical strategy for the business division, including network design, optimization, security, service delivery and program management. S/He is responsible to develop the capabilities of the technical team.

Responsibilities and Deliverables:

Leadership and Coordination:

  • Responsible for the 24x7 operation and availability of the technical infrastructure
  • Manages the Division's IT infrastructure services team; setting goals, prioritizing projects, communicating with stakeholders and oversees budgets
  • Defines the overall mission of the infrastructure services team
  • Direct operational support for network operations and technical assistance centre
  • Develop IT strategies and vision and articulates them to team members and other stakeholders
  • Works with IT leadership, top Management and business leaders and decision-makers to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools and technologies

Network Architecture Design

  • Enable a highly scalable, fault-tolerant platform for corporate clients adhering to best practices to ensure optimal performance and achievement of customer SLAs
  • Maintain knowledge of infrastructure/architecture standards and practices
  • Support the delivery of connectivity products and services to the corporate customers

Strategic Infrastructure Management

  • Responsible for overall management of technical operations for the Division which includes setting strategic direction and objectives
  • Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevate, drive, and transform the business of customers
  • Lead the implementation and operation of all technology infrastructure
  • Articulate the principles and define guidelines for evaluation, acceptance of network and infrastructure businesses

Project support

  • Provide infrastructure architecture support for internal technical operations and the Project Management Office
  • Work with stakeholders, IT leadership and direct reports to establish one, three, five-year roadmap for various projects, including but not limited to, the development and implementation of a comprehensive telecommunications strategy for clients
  • Manage, coordinate, and oversee program development and the execution of all technical projects including project definition, design and analysis, set up, testing, implementation, and documentation

Operational Excellence

  • Establish KPI's and metrics for all areas of technical operations and use them to develop a lean, agile and data-driven technical operations culture
  • Participate actively and assume a leadership role where appropriate in architecture working groups and in support of the network and infrastructure strategic plan for Corporate Clients
  • Develop a clear model for understanding business criticality of systems and for establishing and maintaining appropriate levels of availability, redundancy and continuity for technical operations

Operational Efficiency

  • Maximize efficiency and continuously look for ways to drive cost out of technical operations processes
  • Develop and maintain architecture, design and implementation strategy for network and infrastructure
  • Maximize technical capabilities for IPNX by designing profitable mechanism and establish best standards for technical operations
  • Establish capacity planning competency for corporate client's network and infrastructure

Qualifications and Functional Skills

  • Bachelor's degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field 2.2/Upper Credit Minimum. Master's degree in engineering, MBA or its equivalent preferred
  • At least fifteen 15 years of demonstrable experience in the network and infrastructure operations space
  • 10years of experience as a technical operations manager or lead
  • Demonstrated experience to facilitate small group and executive level discussions on architectural direction
  • ITIL Information Technology Infrastructure Library and PMP Project Management Professional certification desirable
  • Network Optimization skill, Business Continuity and Disaster Recovery
  • Application Virtualization such as Oracle, Citrix etc.
  • Team Leadership that can inspire, motivate and guide team members by fostering commitment, team spirit and trust
  • Well-developed interpersonal skills, demonstrated skill and passion for operational excellence by using automation and process improvements
  • Detail Orientation and conflict resolution skills, Strategic technology acumen, ability to make decisions with incomplete, conflicting information and uncertain long-term consequences.
  • Ability to Identify and act upon opportunities for continuous improvement, able to devise unusual or radically different approaches to deliver value-added solutions and advanced technical knowledge of technology infrastructure.
  • Extensive knowledge of end-to-end hardware development process and life-cycle, solid experience with technical projects from inception to on time delivery in an Agile environment
  • Analytical and problem-solving experience with large-scale and highly available systems, Knowledge of and experience with network technologies and ecosystems
  • Experience in delivering multiple concurrent projects with aggressive schedules, experience leading training, process mapping, and documentation.

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