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IT Enterprise Associate

7 months ago

Lagos, Lagos, Nigeria Food Concepts Plc Full time

Job Purpose

  • To build, maintain, support and administer infrastructure for vending/POS/ERP and identifying end-user requirements. Keeping data secure by managing access, privileges and information within the system.

Core Responsibilities and Key Result Areas

Support Systems

  • Support Restaurant managers work with other management staff to determine and implement specific technical needs and priorities of the organization
  • Direct staff, determine necessary technology advances and educate staff on the use of software /hardware systems in the organization's day-to-day operations
  • Monitor systems to detect deficiencies, and recommend changes and solutions
  • Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
  • Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
  • Basic database management skills
  • Understanding of different POS hardware/terminals
  • repairing equipment and replacing parts
  • planning and undertaking scheduled maintenance upgrades
  • Ability to manage AD users and object preferably windows server 2008r2

IT Operations

  • Challenge others when the values are not demonstrate. Develop, Train and give feedback to subordinates where applicable.
  • Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
  • Share information, knowledge and experience freely with others
  • Fully understand the set-up and operations of all Enterprise Solutions acquired and used by Food Concepts Plc
  • Provide first level support to all users within the agreed timeframe
  • Execute system control functions as requested by and on behalf of business owners
  • Support Business Managers when they train their new staff on the use of the use of the system, by providing required intellectual assistance, software, hardware and/or training materials
  • Update all relevant documentation including Process Manuals, Training Manuals, Policy Documents, Configuration documents etc required for the effective use of all enterprise solutions
  • Prepare for and support the implementation of new enterprise solutions and/or the addition of new modules of existing enterprise solutions
  • Ensure store wide reporting

Key Performance Indicators

  • IT System uptime/downtime
  • Mean Time Between Faults
  • Mean Time to Resolve
  • Number of system breaches due to virus attacks and or breaches
  • Network Uptime/downtime
  • Knowledge & Competencies
  • ERP – Oracle, Micros
  • IRP software

Job Specifications

  • Minimum of university degree or HND in Computer Science, Information Technology or related discipline
  • Possession of any relevant IT certification
  • Minimum of 3 years relevant experience.