Senior Technical Operation Manager
2 months ago
ABOUT THE COMPANY
Estrada International Staffing Solutions is a strategic boutique specialist recruitment consulting firm, serving clients with expertise recruitment services across all sectors ranging from Banking, Insurance, Oil and Gas, Telecommunications, FMCGs and Construction, with the aim of satisfying their recruitment needs.
JOB SUMMARY
Bachelor's Degree in Information Technology, Computer Science, or a related field. A Master's degree is preferred years of experience in IT management, with at least 5 years in a leadership role.Strong understanding of the insurance brokerage industry.Proven experience in managing IT infrastructure and services.Excellent project management skills, with experience in managing multiple projects simultaneously.Strong problem-solving skills and the ability to make sound decisions under pressure.Excellent communication and interpersonal skills.Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.Skills:Leadership and team managementStrategic planning and executionIT infrastructure managementProcess improvement and optimizationVendor and contract managementRegulatory compliance and securityTechnical support and troubleshootingProject management.
RESPONSIBILITIES
Technical Strategy & Planning:Develop and implement technical strategies aligned with business goals.Identify and evaluate emerging technologies to enhance operational efficiency and service delivery.Team Management:Lead, mentor, and manage the technical operations team.Oversee recruitment, training, and performance evaluations of team members.IT Infrastructure Management:Ensure the reliability, security, and scalability of IT systems.Oversee the maintenance and upgrading of hardware, software, and network systems.Process Improvement:Identify and implement process improvements to optimize operational efficiency.Collaborate with other departments to streamline workflows and enhance service quality.Vendor Management:Manage relationships with IT vendors and service providers.Negotiate contracts and ensure service level agreements (SLAs) are met.Compliance & Security:Ensure compliance with industry regulations and standards.Implement and maintain robust data security measures.Technical Support:Oversee the provision of technical support to internal staff and clients.Ensure timely resolution of technical issues and incidents.Project Management:Lead and manage technical projects from inception to completion.Ensure projects are delivered on time, within scope, and within budget.
REQUIRED SKILLS
Project management, System and network security, Technical support, ITIL, Planning, Troubleshooting
REQUIRED EDUCATION
Bachelor's degree
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