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Quality Assurance Manager
2 months ago
Job Description
- The job holder will define and specify activities, processes, and standards to fulfill the quality requirements for manufactured materials, components, and products.
- He/she will continuously monitor the quality of products received, stored, and dispatched to ensure all meet set and agreed standards to drive consistent product experience to the end customer across the Nigerian market.
Responsibilities
- Quality management: Sample and visually monitor the quality of all import products, Local manufacturing products, stocks in the trade, received, and ensure all products being dispatched meet the quality requirements and product labeling to comply with country-specific quality standards.
- Analysis: Ensure to drive and guide primary analysis of customer return, and field defects and ensure to deliver the analysis reports to Manufacturers for improvement. Follow-up for timely implementations of solutions. Weekly and monthly analysis reports to the Product Quality & engineering team. Lead and drive the solution for Non-product related & customer awareness related issues.
- Project Management: Track data, identify improvement projects, and manage cross-functional implementation to maintain and improve quality standards.
- Data Management: Set and Audit data accuracy in the system and ensure that Data input to the system is accurate and complete for product failure rate analysis.
- Auditing, monitoring, and determining the quality of local manufacturing processes and/or outputs against defined internal and regulatory standards.
- Training teams across Nigeria, coaching & guidance to execute the quality improvement activities, special Quality drive execution, and time to time Quality project execution.
- Ensure and coordinate all safety and quality standards are adhered to from the point of product storage and movement within the Warehouse, support with communication of and adherence with the company-wide safety awareness initiative. Organizing for the disposal of unrepairable goods.
Desired Skills and Experience
- A degree in a Technical-related field Electronics preferable – a Diploma in Quality Control Management will be an added advantage.
- Six Sigma, Quality Gates, Quality tools, and Audit certifications are desired.
- Minimum of 3-5 years in a busy quality assurance and product development environment in a manufacturing set-up – Consumer electronics/Home Appliances or Solar Appliances Preferable.
- Working knowledge of MS Office application, well versed in presentations, and interacting with cross-functional teams, Suppliers, and Markets.
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
- Superior verbal and written communication skills multiple languages will be an advantage, with an emphasis on tact and diplomacy.
