Chief Operations Officer

3 weeks ago

Lagos, Lagos, Nigeria HR-EX Consulting Full time

ABOUT THE COMPANY

HR-EX Consulting partners with small businesses looking for affordable HR professional advisory and services. In practice, we operate as an outsourced HR department and provide professional HR services to small businesses at a fraction of the cost of hiring a full-time staff. We are your ideal HR Partner if you:

Are looking for expert HR support at affordable rates
Want a proactive approach to managing your HR
Are not willing to invest in a fully resourced HR department for now
Are looking to focus on growing your Business and rely on seasoned HR professionals for your people and organization needs
Our vision is to be a technology company that provides professional HR services to micro, small and medium enterprises.

At HR-EX Consulting, we believe small businesses are the growth engine of any economy and having the right people and organizational processes, practices and systems in place is fundamental to securing the future and scaling the Business. Because we understand that your business needs evolve as you grow, and you should only really be paying for services you need when you need them, providing professional HR services at affordable rates is at the heart of what we do.

JOB SUMMARY

Requirements Bachelor's Degree in Business Administration and its equivalent. Minimum of 5 years of experience managing enterprise's operations and strategies. Demonstrated experience of ethical leadership. Outstanding verbal and written skills and experience working with staff on all levels. Ability to make business projections three years into the future. Possess strength, operational proficiency, and a keen understanding of coordination, organisation, and flow. Should be mobile, presentable, and adept at problem-solving.

RESPONSIBILITIES

Job Description Our client is looking for a Chief Operations Officer (Male) with exceptional leadership skills and a creative approach to business. He/she will be responsible for leading a team of high-performing professionals towards efficiency, productivity, and effectiveness. The ideal candidate should have executive-level experience in operational proficiency, along with a profound understanding of coordination, organization, and business flow.Key Duties Analyze internal operations and identify areas for process enhancement. Driving the company's operating capabilities to surpass customer satisfaction, retention, and company goals. Maintain quality of work and monitor client satisfaction. Controlling company costs and introducing tactical initiatives to address theft and other losses. Assessing and implementing improved processes and new technologies and collaborating with management regarding implementing these improvements. Delegating responsibilities to ensure staff members grow as capable participants. Monitor & Manage the operations of all departments/teams; operations, logistics, inventory, sales, quality control and accounts in accordance with overall company goals. Monitor and ensure the company meets all daily and monthly sales targets in line with the company's annual sales revenue. Budget forecast and development, Profit & loss management, and minimizing costs. Assess, suggest and implement sustainable and viable processes/practices to develop, grow and manage the business. Ensure the image of the brand is maintained consistently/improved upon. Constantly display ethical leadership, update the team on Business performance, and encourage/motivate the team. Monitor and ensure that feedback collected by the frontline customer service employees is well communicated to the team.

REQUIRED SKILLS

Operative management, Quality management, Negotiation, Quality control and supervision, Team leadership

REQUIRED EDUCATION

Bachelor's degree

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