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Data Analyst

3 months ago

Lagos, Lagos, Nigeria Interswitch Full time
Data Analyst Data Analyst

Interswitch is seeking a highly motivated Data Analyst to join our team. As a Data Analyst, you will play a key role in providing insights to our Product Management and Innovation team through the identification, collation, and analysis of data from various sources.

Job Summary
  • Collate data using pre-set tools, methods, and formats to understand drivers of products and platforms performance and customers' behaviours.
  • Perform deep dive analysis to identify investment opportunities for growth, expand and sustain Interswitch's user base, and shape ongoing and future enhancements.
  • Consult regularly with cross-functional stakeholders to discuss data and analytic needs and advise functions on optimal use of available data, analysis, reports, and models.
Key Responsibilities
  • Data Collection, Analysis, Insights, and Reporting:
    • Collate data using pre-set tools, methods, and formats and perform deep dive analysis to understand drivers of products and platforms performance and customers' behaviours.
    • Consult regularly with cross-functional stakeholders to discuss data and analytic needs and advise functions on optimal use of available data, analysis, reports, and models.
    • Contribute to the preparation of various data and analytics reports.
    • Build and maintain the Interswitch's data warehouse to support reporting, analysis, dimensional modelling, and data development for internal and external stakeholders.
  • Promoting Customer Focus Business Support and Advice:
    • Help others get the most out of data management systems by providing support and advice.
    • Interface with business functions sharing actionable insights based upon multiple data sources to inform and assist decision makers on the most expedient ways to improve and optimise products and platforms performance in cost, quality, delivery, and user experience.
    • Support interpretation of advanced and predictive analytics data, using specialised software tools and functionalities.
    • Support data-driven analysis to identify opportunities for product/service improvement.
    • Serve as an advocate for data-driven product design, evangelise insights on what is working and what is not to help drive incremental gains in pipeline and revenue.
    • Act as mentor and coach to team members while fostering an environment of mutual respect and trust among senior-level team members.
    • Work collaboratively with colleagues to build strong customer relationships and meet customer needs.
  • Improve Data and Analytics Platforms, Systems, and Processes:
    • Empower key stakeholders to access reliable, clean, business data by emphasising quality and best practices, identify and implement improvements to Interswitch's data pipeline such as better documentation, anomaly detection, alerting, and instrumentation.
    • Research and interpret data, trends, and benchmarks relevant to digital products/services design.
    • Make recommendations to improve data and analytics systems and platforms, contributing to the continuous improvement and refinement of data and analytics strategy.
    • Support the advancement of Interswitch's analytics engineering framework, including scoping of new data models, rigorous documentation of data models and schemas, and standardisation of processes and workflows throughout the broader data organisation.
    • Analyse Interswitch's funnels, identify areas of improvement, and brainstorm ways to leverage user experience, conversion, and profitability.
Requirements
  • Education: A First Degree in Computer Science, Engineering, Statistics, Mathematics, or related fields.
  • Experience: At least 5 years' relevant experience in Data Analysis roles ideally within reputable financial institutions or the payments industry.