Telesales Officer

2 weeks ago

Lagos, Lagos, Nigeria LOPTERRA Full time

Job Summary

  • We seek to hire a proactive and diligent Telesales Officer will play a critical role in driving the growth of the company's renewable energy products by generating sales via phone calls, emails, and digital channels
  • The Telesales Officer will engage with potential and existing customers, understand their needs, provide product information, and guide them through the sales process. The goal is to consistently meet or exceed sales targets while ensuring customer satisfaction.

Responsibilities

  • Lead Generation & Cold Calling: Identify and qualify prospects based on interest in renewable energy solutions.
  • Telesales: Make outbound prospecting calls to potential or existing customers to inform them about a product or service using scripts
  • Customer Engagement: Engage potential customers in meaningful conversations educate and respond to their enquiries to understand their energy needs.
  • Follow up on customer leads and ensure all questions and concerns are addressed in a timely manner.
  • CRM Management: Maintain accurate records of all sales interactions and transactions in the CRM system.
  • Collaboration with other Teams: Work closely with the sales and marketing teams to align efforts and maximize sales opportunities and provide feedback on customer interactions, preferences, and market trends to inform marketing and product development strategies.
  • Product Knowledge: Stay up-to-date with the company's renewable energy product portfolio, features, benefits, and competitive advantages.
  • Customer Relationship Management: Build and maintain strong relationships with potential and existing customer
  • Reporting: Prepare and submit daily, weekly, and monthly sales reports to the Sales Manager, provide insights and suggestions for improving telesales processes and customer engagement.
  • Set up appointments: Schedule meeting with prospective clients for sales team.

Key Requirements

  • Minimum of an HND / BSc. in Communications or Business Administration or other related fields.
  • At least 1 year of cognate experience as a call center or telesales personel
  • Excellent in spoken and written English
  • Teachable and curious
  • Problem solver, organized and self-starting
  • Excellent listening and people managementcommunication, negotiation skills
  • Experience using Microsoft Office Excel, PowerPoint, and Word
  • Experience using virtual meeting platforms such as Zoom & Google Meeting.

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