Workshop Business Manager
2 weeks ago
Job Description
- We are currently seeking an experienced and dynamic Business Manager to lead our workshop operations and drive business growth.
Responsibilities
- Oversee the day-to-day operations of the auto workshop, ensuring efficiency and productivity.
- Manage and motivate a team of technicians, service advisors, and support staff; conduct regular performance reviews and provide training and development opportunities.
- Ensure a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints promptly and professionally.
- Develop and manage the workshop budget, monitor expenses, and ensure profitability; analyze financial performance and implement cost-saving measures.
- Identify areas for improvement and implement best practices to enhance workshop efficiency and service quality.
- Oversee the procurement and inventory of parts and supplies, ensuring availability and minimizing downtime.
- Ensure all repairs and services meet the highest quality standards; implement and maintain quality control procedures.
- Ensure the workshop complies with all safety regulations and standards; promote a culture of safety among staff.
- Identify and pursue opportunities for business growth, including new services, marketing strategies, and customer acquisition.
- Prepare and present regular reports on workshop performance, financials, and other key metrics to senior management.
Requirements
- Candidates should possess an OND, HND, Bachelor
- 5 years+ experience as a Business Manager, Service Manager, or similar role in the automotive industry.
- Relevant certifications or training in automotive management preferred.
- Strong knowledge of automotive repair and maintenance processes and procedures.
- Strong knowledge of automotive systems, repair processes, and quality control standards.
- Excellent leadership and team management skills.
- Strong customer service and communication skills.
- Solid understanding of financial management and budgeting.
- Ability to analyze data and make informed business decisions.
- Strong organizational and multitasking skills.
- Valid driver's license and clean driving record.
What We Offer
- Competitive salary and benefits.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
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