IT and Infrastructure Support Officer

1 month ago


Lagos Island Local Government Area, Lagos, Nigeria Pinnah Foods Full time

Responsibilities
IT Support:

  • Provide first and second-line support for all IT-related issues within the company.
  • Troubleshoot hardware and software problems, including servers, PCs, printers, and network devices.
  • Ensure timely resolution of incidents and service requests, maintaining a high level of customer satisfaction.

Infrastructure Management:

  • Oversee the installation, configuration, and maintenance of IT infrastructure, including servers, network devices, and storage systems.
  • Monitor network performance and security, implementing upgrades and fixes as necessary.
  • Manage backup and disaster recovery plans to ensure data integrity and availability.

ERP System Management:

  • Support the implementation, maintenance, and optimization of the company's ERP system.
  • Work with various departments to ensure the ERP system meets business requirements and integrates seamlessly with other systems.
  • Troubleshoot ERP-related issues and provide training and support to end-users.

System Administration:

  • Administer user accounts, permissions, and access rights.
  • Maintain system documentation, including configurations, procedures, and troubleshooting guides.
  • Perform regular system updates, patches, and security audits.

Project Management:

  • Assist in planning and executing IT projects, ensuring they are completed on time and within budget.
  • Collaborate with cross-functional teams to deliver IT solutions that support business objectives.
  • Evaluate and recommend new technologies to improve efficiency and productivity.

Security and Compliance:

  • Implement and enforce IT security policies and procedures to protect company data.
  • Ensure compliance with industry standards and regulations, including data protection and privacy laws.
  • Conduct regular security assessments and vulnerability testing.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 3-5 years of experience in IT support and infrastructure management.
  • Proven experience with ERP systems, preferably in the food and beverage industry.
  • Strong knowledge of network and server infrastructure, including Windows and Linux operating systems.
  • Familiarity with virtualization technologies e.g., VMware, Hyper-V.
  • Experience with cloud services e.g., AWS, Azure is a plus.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to work effectively with all levels of the


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