Infrastructure Support Engineer

4 weeks ago

Lagos, Lagos, Nigeria Appzone Limited Full time

Job Description

Systems Administration

  • Manage and configure computer systems, servers, and networks to ensure optimal performance and reliability.
  • Execute routine system maintenance tasks.
  • Troubleshoot and resolve basic system issues.
  • Assist in system configuration and optimization.
  • Collaborate with team members to ensure system reliability.
  • Adhere to established security protocols.

IT Infrastructure Management

  • Plan, design, and maintain the organization's IT infrastructure, including networks and servers.
  • Support routine infrastructure tasks.
  • Assist in maintaining network infrastructure.
  • Monitor and report on system performance.
  • Collaborate on infrastructure improvement projects.
  • Follow established IT policies and procedures.

Backup and Disaster Recovery

  • Creating and implementing strategies for data backup, as well as planning for and responding to disasters that may impact IT systems.
  • Participate in backup processes and procedures.
  • Assist in disaster recovery planning.
  • Verify and test backup solutions regularly.
  • Collaborate with team members on recovery drills.
  • Follow established backup and recovery protocols.

Hardware and Software Support

  • Providing technical assistance and support for hardware and software-related issues within an organization.
  • Provide technical support for hardware and software issues.
  • Assist in troubleshooting hardware problems.
  • Install, update, and maintain software applications.
  • Collaborate with end-users to resolve issues.
  • Document and escalate complex technical problems.

IT Helpdesk Operations

  • Managing the IT helpdesk to provide efficient support for end- users within an organization.
  • Respond to user inquiries and issues.
  • Provide first-level support for IT-related problems.
  • Log and track support requests.
  • Collaborate with team members to resolve tickets.
  • Follow established helpdesk procedures.

IT Security Awareness and Compliance

  • Creating and implementing strategies to enhance security awareness and ensuring compliance with security policies and regulations.
  • Adhere to security awareness guidelines.
  • Report security incidents promptly.
  • Follow security best practices.
  • Participate in security training programs.
  • Comply with IT security policies and procedures.

Requirements

  • BSc in Computer Science, Computer Engineering, Electrical & Electronic Engineering or other related disciplines.
  • 2+ years experience in a similar position, handling cloud and on-premises resources with cloud infrastructure competence such as Azure, AWS, GCP, especially in the Fintech, Banking and/or other financial services industry.
  • Network infrastructure competence including Cisco, Fortigate, including competence in VMWare, Windows, Linux, Hybrid Architecture, and DevOps methodology competence.
  • Knowledge of troubleshooting, reporting skills, Windows Server Administration & and Linux OS administration.
  • Excellent verbal and written skills, excellent problem-solving skills, resourcefulness, and Leadership skills, report generation skills
  • Proven knowledge and competence in the use of Zoho Desk and other ticketing and network performance monitoring tools.

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