IT System Administrator

3 days ago

Lagos, Lagos, Nigeria Lagoon Hospitals Full time
  • The job holder will play a key role in supporting our critical IT infrastructure, ensuring smooth operations and scalability across all our hospital locations.

Summary of Responsibilities

  • Assist senior IT staff with the installation, configuration, and maintenance of Active Directory Services for user and group management.
  • Support the virtualized environment by provisioning, configuring, and troubleshooting virtual machines.
  • Assist with the management and maintenance of NAS storage solutions.
  • Gain experience with both Microsoft Azure and AWS cloud services, including basic deployments and management tasks.
  • Support the migration of on-premises workloads between multiple Cloud & Local Environments Private cloud, Azure & On-premise ensuring efficient and secure transitions.
  • Participate in the maintenance and troubleshooting of LAN and WAN network infrastructure.
  • Assist with endpoint administration tasks, including operating system deployments, patching, and configuration management.
  • Provide first-line technical support to end-users via phone, email, and in-person assistance.
  • Document IT procedures and troubleshoot user issues efficiently.
  • Participate in the documentation and maintenance of a comprehensive infrastructure documentation library.
  • Participate in system monitoring and maintain awareness of potential security threats.
  • Assist with the implementation and enforcement of IT security policies.
  • Communicate effectively with all stakeholders, including IT staff, department heads and hospital leadership where necessary

Key Performance Indicators/Performance Goals

  • Maintain a high user satisfaction rating through prompt and effective resolution of user issues.
  • Contribute to achieving and maintaining high system uptime across all IT infrastructure components.
  • Resolve user tickets within established timeframes.
  • Maintain accurate and up-to-date IT documentation.
  • Participate in maintaining a secure IT environment by following security protocols and reporting potential security breaches promptly.

Job Qualification

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • A+ and Network+ certifications preferred.
  • A minimum of 2-3 years of experience in IT infrastructure, with a strong understanding of network concepts LAN, WAN, TCP/IP
  • In-depth knowledge of enterprise resource planning ERP systems is a strong plus.
  • Strong experience with Windows Server operating systems and Active Directory Domain Services.
  • Experience with virtualization technologies VMware, Hyper-V.

Core Competencies

  • Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills with great attention to details
  • Strong analytical, organizational, and multi-tasking skills
  • Energetic, highly self-motivated, and able to work independently, efficiently and productively.

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