Customer Service Rep

2 weeks ago

Kaduna, Kaduna, Nigeria BEST SERVICE RAYA Full time
We are recruiting to fill the position below:

Job Title: Customer Service Rep

Location: Kaduna
Employment Type: Full-time
Job Description
o Responsible for providing exceptional service to our customers, addressing inquiries and concerns, and ensuring customer satisfaction through effective communication and problem-solving.
Responsibilities
o Maintaining a positive, empathetic, and professional attitude toward customers at all times.
o Responding promptly to customer inquiries.
o Communicating with customers through various channels.
o Acknowledging and resolving customer complaints.
o Keeping records of customer interactions, transactions, comments, and complaints.
o Communicating and coordinating with colleagues as necessary.
o Providing feedback on the efficiency of the customer service process.
o Ensure customer satisfaction and provide professional customer support.

Requirements
Must posses OND/HND/BSC degree in relevant field.
o Must reside in Kaduna (Kaduna and environs)
o Available to work Mondays - Saturdays
o Must have customer service background

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