Restaurant Manager

Job Brief
We are searching for a dedicated and customer service-oriented Restaurant Manager to join our team.

The Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals, ensuring efficient restaurant operation, as well as maintaining high production, productivity, quality, and customer-service standards.

Our ideal candidate will have proven work experience in the hospitality industry, be able to manage staff, and ensure customer satisfaction.

The goal is to increase sales and profitability, while maintaining our standards and reputation.



Responsibilities
Coordinate daily front of the house and back of the house restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses


Qualifications
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge
Strong leadership, motivational and people skills
Acute financial management skills
BS degree in Business Administration; hospitality management or culinary schooling is a plus