Customer Service Representative
2 weeks ago
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Job Overview
The customer service agent is the first line of contact for LifeBank customers. The role will
handle incoming and outgoing calls, customer inquiries and provide appropriate solutions
within specified time limits.
RESPONSIBILITIES
1. Oversee call center operations to maintain efficiency and effectiveness.
2. Complete bi-weekly vendor reconciliations within 24 hours.
3. Regularly review and enforce compliance with the unit's SOPs.
4. Prepare weekly schedules for CSAs.
5. Conduct QA reviews on all calls received during the week.
6. Ensure the accuracy of order details on Lite.
7. Reconcile daily cash sales for Lagos and other cities.
8. Define and track KPIs for team members.
9. Prompt escalation of any issues to the Operations Lead.
10. Perform other assigned duties.
REQUIREMENTS
Qualifications: BSC or HND in Marketing, Mass communication or Any related discipline
● 2 - 3 years experience in a similar role with at least one year of leadership
experience
● Excellent communication and analytical skills
● A can do personality and willingness to serve
Salary: 150,000 gross
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