Customer service supervisor

1 day ago


Lagos, Lagos, Nigeria Work in Nigeria Full time
Role: Customer Service Supervisor
Industry: Confectionery Services
Salary:200,000-300,000k Monthly
Location:Ikoyi

Responsibility

•Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

•Strategizing and monitoring the daily activities of customer service operations.

•Assisting customer service staff with duties were required.

•Training staff in areas of customer service and company policies.

•Managing cashier coverage and customer flow to ensure proficient customer service.

•Monitoring and authenticating returns, exchanges, and voids.

•Investigating and solving customer service complaints.

•Assisting with the development and implementation of service policies, and explaining these to staff and customers.

•Maintaining documentation pertaining to customer service department activities.

•Performing additional duties where needed.

Requirements

•Bsc in Business Administration or any relevant course

•4+years of work experience in a similar position.

•Proficient knowledge of customer service, and standard office practices and procedures.

•Proficient computer skills.

•Proficient standard office equipment skills.

•Outstanding communication skills, both written and verbal.

•Strong people skills.

•Excellent phone etiquette.

•Outstanding organizational skills.

  • Lagos, Lagos, Nigeria Main Service Logistics Full time

    **Job Opportunity:** We are seeking a reliable and efficient Cashier to manage customer transactions accurately and professionally for Main Service Logistics at our Abuja Branch or Island Branch.The ideal candidate will handle payments, resolve customer inquiries, and ensure a seamless customer experience. Key responsibilities include processing transactions...


  • Lagos, Lagos, Nigeria Main Service Logistics Full time

    Main Service Logistics seeks a professional Cashier to join our team at Abuja and Island Branch locations. As a Cashier, you will play a vital role in ensuring a seamless customer experience by managing transactions accurately and professionally.About the Role:This is an exciting opportunity for individuals who are highly organized, detail-oriented, and have...


  • Lagos, Lagos, Nigeria Work in Nigeria Full time

    Key ResponsibilitiesOversee and assess customer service staff activities, providing regular performance-related feedbackStrategize and monitor the daily activities of customer service operationsAssist customer service staff with duties as requiredTrain staff in areas of customer service and company policiesManage cashier coverage and customer flow to ensure...


  • Lagos, Lagos, Nigeria Work in Nigeria Full time

    About Our CompanyWe are a leading confectionery services company based in Nigeria, dedicated to providing exceptional customer experiences. As a Customer Service Supervisor, you will play a vital role in helping us achieve our goal of becoming the most trusted and respected brand in the industry.Our company values teamwork, innovation, and customer...


  • Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full time

    Job Description:The Sales & Customer Service Officer will be responsible for managing client relationships, ensuring customer satisfaction, and driving business growth within assigned accounts or business units. This role involves coordinating with internal teams to meet client needs, delivering excellent customer service, and identifying opportunities to...


  • Lagos, Lagos, Nigeria Fortebet NG Full time

    Company Overview\Fortebet NG is a leading online gaming platform that offers a wide range of exciting games and opportunities for our customers. We are seeking a highly motivated and experienced individual to join our team as a Customer Service Representative.


  • Lagos, Lagos, Nigeria Terra Grade Security Services Limited Full time

    About the Role">The Security Mobile Patrol Supervisor plays a vital role in ensuring the smooth operation of our security services. Reporting directly to the Management Team, you will be responsible for supervising security operatives, managing client relationships, and implementing company policies.">You will oversee the general activities at designated...


  • Lagos, Lagos, Nigeria Work in Nigeria Full time

    Job DescriptionAs a Customer Service Team Lead, you will be responsible for overseeing the daily activities of customer service operations, ensuring that all staff members are equipped to provide exceptional service to our clients. This role requires a strong leader who can motivate and train team members to meet the high standards of our company.The...


  • Lagos Island Local Government Area, Lagos, Nigeria Tuteria Limited Full time

    Job DescriptionThe Front Desk Officer will be responsible for providing exceptional customer service, managing front desk operations, and responding to customers' enquiries at Tuteria Limited.Main ResponsibilitiesDeliver exceptional customer service to students, parents, staff, and visitors.Manage front desk operations, ensuring a welcoming and organized...


  • Lagos Island Local Government Area, Lagos, Nigeria Work in Nigeria Full time

    Job Summary:We are seeking a highly skilled Front Desk Officer to join our team at The Beauty Studio. As a Front Desk Officer, you will be responsible for providing exceptional customer service, managing client relationships, and driving sales growth.About the Role:This is an exciting opportunity for an experienced customer service professional to join our...


  • Lagos, Lagos, Nigeria Main Service Logistics Full time

    Main Service Logistics is a leading provider of logistics services, and we are seeking a skilled Cashier to join our team at Abuja and Island Branch locations. As a Cashier, you will be responsible for managing customer transactions, providing exceptional customer service, and maintaining accurate financial records.About the Job:This is a fantastic...


  • Lagos, Lagos, Nigeria Tuteria Limited Full time

    About the Role">Tuteria Limited is a dynamic organization that offers innovative online training programs. We are currently seeking a customer service and sales associate to join our team. The successful candidate will be responsible for providing exceptional customer service, driving sales growth, and collaborating with our marketing team to create engaging...


  • Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full time

    **Job Summary:**We are seeking a highly skilled and organized Front Desk & Admin Officer to join our team at BLAKSKILL LIMITED. As the first point of contact for visitors, clients, and customers, you will be responsible for providing exceptional customer service and administrative support.Main Responsibilities:Greet and welcome guests, clients, and customers...


  • Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full time

    Key Responsibilities- Act as the primary point of contact for clients, responding to queries and providing advice.- Build and maintain strong client relationships, identifying opportunities for new contracts and business expansion.- Resolve customer complaints by collaborating with the Head of Customer Business, Risk, and Operations departments to develop...


  • Lagos, Lagos, Nigeria PST Full time

    As a Regulation Manager for the Customs Tariffs department you will:Monitor, research and understand on a daily basis international Customs Tariffs and duty rates that impact PST.AG clients' ability to do business internationallyMaintain and utilize current regulatory expertise to ensure that the PST.AG database of Customs Tariffs is up to date and compliant...


  • Lagos, Lagos, Nigeria PST Full time

    As a Regulation Manager for the U.S. Customs Tariffs department you will:Monitor, research and understand on a daily basis international Customs Tariffs and duty rates that impact PST.AG clients' ability to do business internationallyMaintain and utilize current regulatory expertise to ensure that the PST.AG database of Customs Tariffs is up to date and...


  • Lagos Island Local Government Area, Lagos, Nigeria Hospitality Recruitment placement Service (HRPS) Full time

    **About Our Team:**Hospitality Recruitment Placement Service (HRPS) is dedicated to providing exceptional hospitality services. We are now seeking a skilled barista to join our team and deliver outstanding service to our clients.Job Responsibilities:Greet customers warmly and create a welcoming atmosphere.Prepare and serve high-quality beverages, including...


  • Lagos, Lagos, Nigeria Bluewave New Energy Technology Full time

    Job ReviewCompany Name: Bluewave New Energy Tech Nig CompanyPosition Title: Solar Installation SupervisorJob Field: Election Personnel / Ad-hoc Officers, Engineering - Electrical / Electronics / Telecom , Technician - Electrical / Electrician ,Qualification: Bachelor Degree,Employment Type: full-timeLocation: Ikeja Lagos,Country: NigeriaExperience: 5 -...


  • Lagos, Lagos, Nigeria Pinnah Foods Ltd Full time

    **About Pinnah Foods Ltd**We are a leading food company dedicated to delivering exceptional customer experiences. Our restaurant team is passionate about providing high-quality service, and we're seeking a skilled leader to join our team.


  • Lagos, Lagos, Nigeria Travel Kulture Full time

    Location: Olowora, BergerWork days: Monday - Saturday Monday - Friday(8am-6pm) Saturday(9am-5pm)Female preferably.Job Summary.We are seeking a highly motivated Customer and Sales Representative to join our team. As a key member of our customer-facing team, you will be responsible for building strong relationships with...