Service Engineer

JOB TITLE: Service Engineer
REPORTS TO: Service Manager

SUPERVISES: Service Technicians

JOB DESCRIPTION
JOB OVERVIEW The Service Engineer is responsible for technical oversight, troubleshooting, and maintenance of material handling equipment, including forklifts, warehouse equipment, and industrial machinery. This role requires a strong technical background in servicing, diagnostics, and repair, combined with a business-oriented approach to support after sales, customer satisfaction, and revenue generation.

DUTIES & RESPONSIBILITIES
Technical Competence

• Commission, troubleshoot, inspect, maintain, and repair forklifts, warehouse equipment, construction machines, and other industrial solutions.

• Conduct preventive maintenance and health checkups to ensure customer equipment operates at peak efficiency.

• Provide technical guidance and training to service technicians, ensuring high-quality service delivery.

• Develop and implement service best practices, ensuring compliance with industry standards and customer expectations.

• Monitor and improve workshop efficiency, ensuring optimal utilization of personnel and resources.

• Diagnose complex faults using modern diagnostic tools and recommend effective solutions.

• Forecast and manage spare parts inventory, ensuring the availability of fast-moving and routine consumables.

• Prepare and maintain accurate service reports, Work-in-Progress (WIP) logs, and equipment history records.

Sales & Customer Engagement

• Support drive for aftersales service revenue, ensuring service operations contribute to the company's profitability.

• Be active in supporting the expansion of the customer base, strengthening relationships with existing clients and acquiring new ones.

• Enhance customer satisfaction by providing expert consultation on proper equipment usage, maintenance, and best practices.

• Collaborate with the sales team to identify and capitalize on service-related business opportunities.

• Monitor and analyze customer feedback and service performance metrics to improve service delivery and market positioning.

KEY PERFORMANCE INDICATORS

• Achievement of agreed service revenue and turnover targets.

• Improvement in Customer Satisfaction Index (CSI) and reduced return repairs.

• Effective spare parts forecasting and inventory management.

• Timely completion of service jobs with minimal downtime

COMPETENCY REQUIREMENT Academic Qualification

• Bachelor's degree or Diploma in Electrical or Mechanical Engineering.

Work Experience

• 2 to 4 years of hands-on experience in forklift and material handling equipment maintenance and repair.

Technical & Personal Skills

• Expertise in troubleshooting and servicing forklifts, warehouse equipment, and industrial machinery.

• Strong knowledge of equipment selection, application, installation, commissioning, and maintenance.

• Ability to use diagnostic tools and modern service technologies.

• Proficiency in Microsoft Office for reporting, documentation, and presentations.

• Excellent written and verbal communication skills to interact with customers and internal teams.

• Strong problem-solving ability, customer service orientation, and business acumen.

APPLICATION
Use the position applied for as the subject of application. Only qualified candidates will be contacted.

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