Business Operations Officer

1 week ago

Abuja, Nigeria TollyClassic Delivery Full time

About the Role
As we transition our structure, we are hiring a Business Operations Officer to take on a wider leadership role, overseeing the company’s core teams (including operations), providing strategic direction, and driving execution across the board.

This role is ideal for someone with strong operations experience but who is also ready to wear multiple hats; team leadership, problem-solving, team performance, and business growth.

You will work closely with team leads across departments and ensure the company runs like a well-oiled machine.

Key Responsibilities
1. Oversee company-wide operations, including logistics, fulfillment, customer support, and partner/rider management.
2. Supervise the fulfillment and operations team and support the warehouse and inventory team.
3. Coordinate and improve operational workflows (dispatching, order processing, issue resolution).
4. Co-design and implement SOPs across departments.
5. Monitor daily, weekly, and monthly performance metrics.
6. Lead weekly performance reviews and track progress against KPIs.
7. Step in during peak or crisis periods to provide hands-on support.
8. Manage relationships with riders and key stakeholders.
9. Report directly to company leadership on strategy, growth, and operations.

What We’re Looking For
1. A seasoned operations or general manager with 3–5 years experience (logistics, retail, tech, or FMCG background is a plus).
2. Strong people management skills; you can lead, coach, and hold a team accountable.
3. Ability to think strategically but still execute tactically when needed.
4. Excellent written and spoken communication.
5. Proven experience designing or improving operational systems/SOPs.
6. Someone committed to excellence, ownership, and results.

Applications will be reviewed on a rolling basis; we encourage early applications

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