Business Process Operations Analyst

7 days ago

Abuja, FCT, Nigeria ITC WORLDWIDE Full time

ITC WORLDWIDE is seeking a dynamic and experienced BPM (GTM) Planner

Job Title - Business Process Operations Analyst (GTM Planning)

Office: Abuja, FCT, CBD

The ideal candidate will have prior work experience in Partner Ecosystems, Sales, Sales Strategy & Operations or Revenue Operations. The role requires strong analytical skills and unwavering attention to detail. You are self-motivated, results driven, and have experience presenting and communicating to different levels of leadership and collaborators across the organization. You are comfortable working independently and taking ownership while driving alignment & execution of transformative, cross-functional initiatives.

Coordination of partner sales initiatives including collaboration with different stakeholders (Marketing, CSD, Sales, RevOps) to optimize pipeline impact and coverage when selling with or through partners and define the blueprint of engagement between the direct sales and the partner organization.

Business process design aligned to operationalizing partner programs by ensuring the right processes, systems, enablement and reporting is in place to support program execution and ongoing success.

Monitor Relevant critical metrics and prepare relevant analysis to support senior management decision making, driving visibility and insight into the Managed IT / IT Service & Support business and the actions required to improve.

Support business scalability through initiatives such as simplification and standardization of business processes including sharing of best practices across the teams and regions.

Automate manual processes through business systems requirements analysis and design.

Basic Qualifications

5+ years experience in GTM Sales Planning

5+ years experience in Business Process Design

5+ years Microsoft Stack experience

5+ years experience in Business Systems Requirements Development

Other Qualifications

Business Systems Requirements gathering and design

Experience creating reports to support business operations in Power BI (desktop), Dynamics 365, JIRA Suite and Excel.

Certified Atlassian Suite - Jira Work; Project & Service Management

Certified Business Process Professional (CBPP) + MS Visio (expert)

Existing PMP, CBAP, CBA, CSA, CDMP, CPIM, CBIP &/CCP may apply

Experienced PMP/PMI project management may apply

Experienced (Proci+) Change management may apply

Ability to gather and translate business requirements from collaborators into technical specifications, including 3rd party App integration impacts and develop an action plan for associated internal systems as needed.

Strong attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users.

Ability to work independently, with general direction and guidance.

Creative problem solver with a bias for action, understanding the value of structure while balancing the need for agility and innovation within that framework

Proficient in Microsoft Suite (Modern Work Cert+)

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