Aftersales Engineers

Job Title: Aftersales Operations Officer
Location: Ilupeju, Lagos

Job Summary:
The Aftersales Officer is responsible for managing post-sale customer relationships and ensuring customer satisfaction with the products or services purchased. This role involves Conducting service optimization, spare parts management, and contributing to the overall efficiency of the maintenance and aftersales team. The candidates would be overseeing the delivery of services such as maintenance, repair, and warranty processes.

Job Responsibilities
Technical Support - Contribute to all aftersales problem resolution on clients and Bisedge owned materials handling equipment.
To actively support various categories of all aftersales maintenance activities including inspection, preventive, corrective and proactive maintenance of all forklifts, reach trucks and other related equipment.
Support technical team to address complex technical challenges related to material handling equipment.
Service Process Improvement -Provide support in analyzing and optimizing service and maintenance procedures.
Contribute to all continuous improvement ideas in after-sales processes.
Ensuring adherence to quality standards in all after-sales activities.
Work with the team to continuously develop initiatives that enhance the overall quality of service provided.
Spare Parts Coordination - Always support all aftersales services spare parts management for efficient and effective stock optimizations to reduce equipment downtime.
Contribute and provide technical support to procurement team to enhance end-to-end process flow of all aftersales repairs and maintenance parts.
Data Analysis - Assist in analyzing data related to after-sales performance.
Contribute to the preparation of reports highlighting key performance metrics.
Collaboration and Learning -Actively engage with cross-functional teams to enhance collaboration.
Demonstrate a commitment to continuous learning and skill development

Qualifications:
BEng, BTech or HND in Electrical, Mechanical, or other related Engineering discipline
A knowledge of various categories of battery-powered material handling equipment operations and maintenance.
Predictive and corrective maintenance planning
Good knowledge of electrical and mechanical schematics. Equipment failure diagnosis and troubleshooting

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