
Customer Success lead
3 weeks ago
Key Responsibilities:
- Supervise and mentor a team of customer service representatives
- Handle escalated customer inquiries and resolve complex issues efficiently
- Develop and implement customer service strategies to enhance satisfaction
- Monitor team performance and provide coaching to improve service quality
- Collaborate with other departments to streamline customer support processes
- Maintain accurate records of customer interactions and feedback
What We’re Looking For:
✔️ Proven experience in customer service, preferably in a leadership role
✔️ Strong problem-solving skills with a customer-first approach
✔️ Excellent communication and interpersonal abilities
✔️ Ability to multitask in a fast-paced environment
✔️ Proficiency in CRM software and customer support tools
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