Customer Success lead

3 weeks ago


FCT, Nigeria Hempawa Consult Ltd Full time

Key Responsibilities:
- Supervise and mentor a team of customer service representatives
- Handle escalated customer inquiries and resolve complex issues efficiently
- Develop and implement customer service strategies to enhance satisfaction
- Monitor team performance and provide coaching to improve service quality
- Collaborate with other departments to streamline customer support processes
- Maintain accurate records of customer interactions and feedback

What We’re Looking For:
✔️ Proven experience in customer service, preferably in a leadership role
✔️ Strong problem-solving skills with a customer-first approach
✔️ Excellent communication and interpersonal abilities
✔️ Ability to multitask in a fast-paced environment
✔️ Proficiency in CRM software and customer support tools



  • FCT, Nigeria Client Serve & Transcribe Ltd Full time

    The Business Development Manager (BDM) is crucial for driving growth, expanding market reach, and securing strategic partnerships in our logistics unit. This role will enhance client acquisition, optimize operational efficiency, and boost revenue generation for the organization. With expertise in market analysis and relationship management, the BDM will...


  • FCT, Nigeria Fort Knox Outsourcing Full time

    Title: Lead Research and Development Consultant Desk: Development and Research Location: Abuja & Benin City Department: Development and research Years of Experience: 15 years Relevant Certification: yes Level: management Level? Relevant Industry: Consulting, international body Salary: 1,500,000 ABOUT US We are passionately curious about people and...


  • FCT, Nigeria Onyxial Full time

    Job summary: You will be responsible for overseeing the planning, execution, and delivery of all projects by leading the team, managing timelines, budgets, and resources, ensuring the project meets its goals while effectively communicating with stakeholders and mitigating potential risks; essentially acting as the primary point of contact for the project...


  • FCT, Nigeria Trident Microfinance Bank Full time

    Job Description: Job Summary: We are looking to hire an experienced and talented deposit mobilization officer wthgood deposit mobilization & customer acquisition skills. Job Responsibilities: Build relationships with clients to promote, and engage Tthe banks'products. Ensure satisfactory service delivery to all customers and address their inquiries...


  • FCT, Nigeria Trident Microfinance Bank Full time

    Job Description: Job Summary: We are looking to hire an experienced and talented deposit mobilization officer wthgood deposit mobilization & customer acquisition skills. Job Responsibilities: Build relationships with clients to promote, and engage Tthe banks'products. Ensure satisfactory service delivery to all customers and address their inquiries...

  • Sales Professionals

    2 days ago


    FCT, Nigeria NEUTRATECH Full time

    Neutratech Nigeria is a well-established multinational company with over 15 years of experience and a remarkable track record of over 20,000 satisfied customers. With a presence in three African countries(Nigeria, Angola, and Mauritius)Neutratech has proven itself as a leader in its field. Terms and Conditions: - Candidates must meet performance targets...

  • Head of Finance

    3 weeks ago


    FCT, Nigeria Fort Knox Outsourcing Full time

    Job Title: Head of Finance Department: Finance Location: Abuja Years of Experience: 15 years of relevant experience in similar role Relevant Certification: ICAN/ACCA/CFA Salary: 35,000,000 JOB DESCRIPTION We are passionately curious about people and society. We deliver data and insights that make our complex world easier and faster to navigate and inspire...


  • Abuja FCT, Nigeria Sambus Geospatial Nig Ltd Full time

    Role Summary: To improve existing products and sales volumes through research on industry trends. Gather business intelligence relating to the Geospatial industry and its’ stakeholders. Responsibilities: • Lead key projects with R&D to support business goals • Research, design and evaluate, processes, and equipment used in the company to market its...