Hotel Supervisor

2 weeks ago

Lagos, Nigeria HRPS Full time

Job Overview:
• As a Hotel Supervisor, you will be responsible for overseeing the day-to-day operations of the hotel to ensure exceptional guest experiences and smooth functioning of all departments. Your duties and responsibilities may include:
Guest Services Management:

• Ensuring high levels of customer satisfaction by addressing guest concerns and resolving issues promptly.
• Supervising front desk operations including check-in/check-out procedures, reservations, and guest inquiries.
• Monitoring guest feedback and implementing improvements to enhance guest satisfaction.
Staff Management:
• Training, supervising, and motivating hotel staff members, including front desk agents, housekeeping staff, and maintenance personnel.
• Scheduling and organizing staff shifts to ensure adequate coverage and efficient operations.
• Conducting performance evaluations and providing feedback to staff members to foster professional development.
Operational Oversight:
• Overseeing the cleanliness and maintenance of hotel facilities, including guest rooms, public areas, and back-of-house spaces.
• Ensuring compliance with health, safety, and sanitation standards to provide a safe environment for guests and employees.
• Managing inventory levels for supplies and amenities, and coordinating with vendors for timely deliveries.
Revenue Management:
• Monitoring room occupancy, rates, and revenue to maximize profitability.
• Implementing strategies to drive occupancy during low-demand periods, such as promotions or partnerships with local businesses.
• Reviewing financial reports and budgets to identify areas for cost-saving initiatives and revenue enhancement.
Administrative Tasks:
• Handling administrative duties such as payroll processing, budgeting, and record-keeping.
• Generating reports on key performance indicators and operational metrics for management review.
• Assisting with the implementation of hotel policies and procedures to maintain consistency and efficiency.
Team Leadership:
• Leading by example and fostering a positive work environment based on teamwork, respect, and open communication.
• Resolving conflicts or issues among staff members in a fair and professional manner.
• Collaborating with department heads and management to achieve organizational goals and objectives.
Requirements:
• Previous experience in hospitality management, with a focus on front desk operations and guest services.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication skills, both verbal and written, with proficiency in multiple languages being advantageous.
• Detail-oriented and organized, with the ability to multitask and prioritize tasks effectively.
• Proficiency in hotel management software and Microsoft Office applications.
• Flexibility to work evenings, weekends, and holidays as needed.
• A degree or diploma in hospitality management or a related field is preferred

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