Supervisor - Reservations

ABOUT THE COMPANY

Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities

JOB SUMMARY

Candidates ProfileEducational Qualification and Experience:High school diploma or GED; 3+ years experience in Reservations in related professional area.OR4-year degree from an accredited university or its equivalent in Sales & Marketing, Reservations, Accounting, Social Sciences, or Management, or related major; 2 years + experience in related professional area

RESPONSIBILITIES

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others.Comply with quality assurance expectations and standards.Read and visually verify information in a variety of formats.Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested by Supervisors.

REQUIRED SKILLS

Conflict and complaint resolution, Customer service, Receiving and welcoming guests, Communication, Customer relations

REQUIRED EDUCATION

High, secondary school