Floor Supervisor/Manager

2 days ago

Lekki, Nigeria Vertiline Synergy Limited Full time

Job Title: Floor Supervisor/Manager
Location: Lekki phase 1
Industry : Hospititality
Remuneration : 140k



We are looking for an organized floor manager to supervise all floor activity including assisting customers, monitoring staff, and managing inventory. The Floor Manager is responsible for ensuring that all floor requirements are met.

To be successful as a floor manager you should have excellent interpersonal skills and be highly organized. You must be able to delegate duties to staff members while making sure that the staff is trained for their assigned roles.


Responsibilities.

Ensure efficient operations
Supervise staff.
Providing excellent guest experiences
Manage inventory.
Maintaining a clean and safe environment
Ensure the steps of service are being followed at all times
Drive and develop brand story and maintain brand identity
Support the delivery of venue experiences to enhance the guest experience
Oversee the use of CRM software to build customer profiles, track visits and spends
Welcome on arrival and thank on departure as many guests as possible setting the standard in the team
Maintain and develop relationships with key clients and regular guests, learn names & personally recognise
regular guests
Be responsive & helpful with regards to off menu requests
Confidently be able to make recommendations and support the floor team with expanding their knowledge.


Requirement.

B.SC in hospitality management or any other related field.
Minimum of 2 years holding a management position in the hospitality industry
Passion & drive to develop knowledge of product, hospitality, management
Excellent communication and leadership skills.
Knowledge of inventory management and sales techniques.
Ability to multitask and make quick decisions in a fast-paced environment.
Customer-focused mindset with a keen eye for detail.

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