
Technical Support Specialist for IT Infrastructure
4 days ago
Position Overview:
The Bible Society of Nigeria is seeking a highly skilled Technical Support Specialist to play a crucial role in maintaining the organization's IT infrastructure. The ideal candidate will provide technical assistance, help maintain IT systems, and ensure efficient and effective IT operations.
Key Responsibilities:
- Provide technical support to staff, addressing and resolving IT-related issues promptly and effectively.
- Assist in setting up and configuring new user accounts, workstations, and IT equipment to ensure seamless integration with existing systems.
- Conduct regular system audits and backups to guarantee data integrity and security, aligning with industry best practices.
- Install, configure, and maintain IT hardware and software, ensuring optimal performance and compatibility.
- Monitor and maintain computer systems and networks, identifying potential issues before they impact productivity.
- Assist in monitoring and managing network devices, performing regular network maintenance tasks to prevent downtime.
- Continuously educate users on best practices for handling ICT tools and maintaining data security, promoting a culture of IT awareness within the organization.
- Maintain comprehensive documentation of IT processes, procedures, and issues, facilitating knowledge sharing and problem-solving among team members.
- Collaborate closely with the IT Administrator to support various IT projects and initiatives, driving innovation and progress within the organization.
- In addition to the above responsibilities, the successful candidate may be assigned other tasks by their supervisor as needed, requiring adaptability and a willingness to learn.
Qualifications:
- Associate degree in Information Technology or a related field, such as Computer Science, is highly desirable.
- Proven experience in a technical support role or similar position, demonstrating expertise in IT systems, networks, and computer hardware/software.
- Excellent problem-solving skills and attention to detail, with the ability to analyze complex issues and develop effective solutions.
- Strong communication and interpersonal skills, enabling collaboration with colleagues, stakeholders, and external partners.
- Ability to work well in a team environment, following instructions and contributing to the success of the organization.
Preferred Skills:
- Familiarity with domain environments and common business applications, including Microsoft Office and Google Workspace.
- Basic knowledge of network security and administration, with a focus on preventing cyber threats and ensuring data protection.
- Relevant certifications, such as CompTIA A+ or Microsoft Certified: Fundamentals, demonstrating a commitment to professional development and staying up-to-date with industry trends.
Benefits:
- A competitive salary and benefits package, recognizing the value and contributions of our employees.
- Opportunities for professional development and career growth, empowering individuals to achieve their full potential within the organization.
- A supportive and collaborative work environment, fostering open communication, teamwork, and a sense of community among colleagues.
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