Debt Recovery Specialist

We are seeking a skilled Debt Recovery Specialist to join our team at Lifebank. The successful candidate will be responsible for following up on credit sales outstanding, reconciliations and collections.

• Contact debtors to negotiate payment plans, settlements, or full payments.
• Interact with customers, clients, or internal teams via phone, email, or in person.
• Manage and update accounts, records, and databases.
• Negotiate payment terms or settlements.
• Resolve disputes, address customer concerns, and find solutions.
• Maintain accurate records, reports, and documentation.
• Adhere to regulatory requirements, laws, and company policies.
• Meet or exceed collection targets, goals, and performance metrics.

The ideal candidate will have at least 2 years of experience in Debt collection, strong verbal and written communication skills, effective negotiation and persuasion skills, ability to prioritize tasks, manage time, and maintain records. Additionally, they will possess basic analytical skills to understand financial data and accounts, excellent customer service and problem-solving skills, and the ability to work collaboratively with internal teams.