Digital Commerce Platform Specialist

3 days ago


Lagos, Lagos, Nigeria Work in Nigeria Full time
E-Commerce Platform Management
The eCommerce Backoffice Platform and Ecosystem Officer plays a crucial role in ensuring the smooth operation of the company's eCommerce platform. As an Administrator, you will be responsible for managing merchants, products, and daily sales operations.

Key Accountabilities
- Onboard new merchants and manage their accounts
- Review and maintain existing merchant accounts
- Onboard new products and review/maintain existing products
- Ensure accurate transaction reconciliation and daily sales operations
- Provide excellent customer service and resolve escalated complaints

Desirable Skills and Qualifications
Bachelor's degree in Marketing, Business Administration, or related fields. 3 to 8 years' experience in eCommerce Back-office, Sales, Marketing. Proficiency in Microsoft Office Suite. Strong understanding of Sales and Marketing principles and strategies. Excellent verbal and written communication skills.

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