Customer Service Associate in Enugu

3 days ago


Enugu, Enugu State, Nigeria Havana group of Companies Full time

Company Overview

The Havana group of Companies is a leading organization dedicated to delivering exceptional customer experiences. We are committed to building long-term relationships with our customers by providing personalized support and tailored solutions.

Job Description

We are seeking a highly skilled and customer-focused Customer Care Representative in Enugu to join our team. As a key member of our customer service team, you will be responsible for responding to customer inquiries via phone, email, and chat in a timely and professional manner.

Responsibilities

  • Respond to customer inquiries and resolve their complaints and concerns in a fair and courteous manner.
  • Provide accurate and up-to-date information about our products and services.
  • Process customer orders, returns, and exchanges in accordance with company policies.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Participate in ongoing training and development to stay up-to-date.
  • Meet or exceed customer satisfaction and performance targets.

Requirements

  • You should possess a Bachelor's Degree, HND, Master's Degree, NCE, or OND.
  • A minimum of 1-2 years of customer service experience; experience in a call center environment is an asset.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Proficiency in Microsoft Office applications.
  • Ability to work flexible hours.


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