
Customer Service Associate in Enugu
3 days ago
Company Overview
The Havana group of Companies is a leading organization dedicated to delivering exceptional customer experiences. We are committed to building long-term relationships with our customers by providing personalized support and tailored solutions.
Job Description
We are seeking a highly skilled and customer-focused Customer Care Representative in Enugu to join our team. As a key member of our customer service team, you will be responsible for responding to customer inquiries via phone, email, and chat in a timely and professional manner.
Responsibilities
- Respond to customer inquiries and resolve their complaints and concerns in a fair and courteous manner.
- Provide accurate and up-to-date information about our products and services.
- Process customer orders, returns, and exchanges in accordance with company policies.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Participate in ongoing training and development to stay up-to-date.
- Meet or exceed customer satisfaction and performance targets.
Requirements
- You should possess a Bachelor's Degree, HND, Master's Degree, NCE, or OND.
- A minimum of 1-2 years of customer service experience; experience in a call center environment is an asset.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Proficiency in Microsoft Office applications.
- Ability to work flexible hours.
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