Professional Online Customer Service Representative

2 days ago


Amuwo Odofin, Lagos, Nigeria Jtech Global Resources limited Full time
Job Description

We are seeking a dedicated and enthusiastic customer service professional to provide exceptional online support to our customers. As an Online Customer Service Representative, you will be responsible for resolving customer inquiries, issues, and concerns through various online channels.

Key Responsibilities:
  • Respond promptly to customer inquiries via chat, email, and social media platforms.
  • Provide accurate information regarding products, services, and policies.
  • Resolve customer complaints and issues efficiently and professionally.
  • Maintain a high level of customer satisfaction through excellent service.
  • Document customer interactions and feedback in the customer management system.
  • Collaborate with other team members to improve service processes and customer experience.
  • Stay updated on product knowledge, promotions, and company policies.
  • Identify and escalate complex issues to appropriate departments when necessary.
Qualifications:
  • OND/HND and BSc in relevant field.
  • Proven experience in customer service or a related field.
  • Strong written and verbal communication skills.
  • Proficient in using online communication tools and customer service software.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Flexibility to work various shifts, including evenings, nights, and weekends.
Preferred Skills:
  • Familiarity with CRM systems and customer support software.
  • Knowledge of the industry and relevant products/services.


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