Customer Care Professional

2 weeks ago


Lagos, Lagos, Nigeria Sigma Consulting Group Full time

At Sigma Consulting Group, we are committed to delivering exceptional customer experiences. We are seeking a highly skilled Customer Care Professional to join our team.

We offer a competitive salary of 130,000, based on the local market conditions and industry standards.

The ideal candidate will be responsible for managing all customer interactions via calls and social media, processing sales transactions, and maintaining accurate records of client information.

This is a unique opportunity to work with a dynamic team and contribute to the growth and success of our organization.

We value strong communication skills, a friendly demeanor, and the ability to handle multiple tasks in a fast-paced environment.

Key responsibilities include:

  • Handling all incoming calls and messages on our social media platforms.
  • Processing and accurately recording all sales transactions.
  • Maintaining and tracking client information in an organized manner.
  • Providing excellent customer service and addressing client inquiries and concerns.
  • Collaborating with other team members to improve customer experience.

Qualifications:

  • Bachelor's degree preferred.
  • Previous experience in customer service or a similar role is preferred.
  • Strong communication skills and a friendly demeanor.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficient in using social media and messaging platforms.
  • Residing on the Island is preferred for easier commute.


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