Customer Experience Manager

4 weeks ago


Lagos Mainland Local Government Area, Lagos, Nigeria Marbleclear limited Full time

We are seeking a highly skilled Customer Care/ Telemarketing Executive to join our team at Marbleclear limited. The successful candidate will be responsible for delivering exceptional customer service, handling inquiries, and supporting the sales team to achieve monthly, quarterly, and yearly objectives.

Job Description:

The ideal candidate will have a Bachelor's degree in any relevant field and minimum 2-5 years of experience in a similar role. Key responsibilities include:

  • Handling customer inquiries on product/service information, pricing, orders, and any other request
  • Maintaining a high customer satisfaction index and conducting regular surveys with reports on process improvements
  • Maintaining healthy relationships with all coordinating teams ensuring customer satisfaction
  • Scheduling and making service appointments for customers
  • Supporting achievement of monthly, quarterly, and yearly sales objectives of the company
  • Compiling and providing all inquiries for onward sales meetings by the sales team
  • Keeping customer's data for official use and providing insight on observed trends of customer's request
  • Converting inquiries to active sales through professional persuasive measures & strategies
  • Escalating customer issues for prompt attention and resolution
  • Answering calls from potential customers, and providing relevant information on products & services.

The salary for this position is estimated to be around $50,000 - $60,000 per year, depending on experience and qualifications.

Requirements:

To be successful in this role, you will need:

  • Bachelor's degree in any relevant field
  • Minimum 2-5 years of experience in a similar role
  • Exceptional communication skills and a professional demeanour
  • Positive attitude, friendly disposition, and results-driven mindset
  • Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
About Us:

Marbleclear limited is a leading [industry] company that values customer satisfaction and excellence. We offer a dynamic work environment and opportunities for career growth.



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